Service Redesign

  

Service redesign film from CNWL NHS Foundation Trust on Vimeo.

 

Redesigning our services

The NHS in England is facing an unprecedented financial challenge following the longest period of constrained funding that it has ever faced.

In light of this, and in order to maintain operational sustainability, CNWL is developing a three year service redesign programme that will transform services, improve quality and efficiency and improve patient outcomes. As part of this programme we are redesigning our services and developing new clinical models.

 

Examples of Service Redesign programmes already completed:

 

Service Redesign programmes in progress:

  • Child and Adolescent Mental Health Services Single Point of Access (SPA) 
  • Physical health checks (for mental health patients) 
  • Phase 2 embedding new models in our NWL Adult Community Mental Health Teams

 For more information contact cnw-tr.serviceredesign@nhs.net

 

The Service Redesign proposals

The wide range of programmes that will be delivered through Service Redesign will achieve the following objectives:

 

Clearer access to services for service users, carers and referrers

  • The introduction of a Single Point of Access (24 hours 365 days a year)
  • Access to services is easier, fewer points of access
  • Better information is available in relation to what services are available
  • Positive feedback from service users, carers, referrers, and the public
  • Health professionals have clearer referral routes into services

 

People will be better informed and will feel more able to manage their condition

  • More people feel they have been involved in planning their own care and support
  • Better information is available in relation to what services are available
  • People tell us they feel better informed about their condition, how to manage their condition, what help is available and where to find it

 

The right care at the right time

  • People are able to access the right service when they need it; appropriate care for people’s needs, care and support delivered by the most appropriate workforce, care and support is delivered at a variety of locations that are suitable for people
  • More services open 7 days a week and extended hours
  • Better information is available in relation to what services are available in their local community

 

People feel more supported in the community

  • Better information is available in relation to what services are available in their local community
  • More services open 7 days a week and extended hoursCare and support is delivered at a variety of locations that are suitable for people

 

Integrated support, incorporating wellbeing and as well as treatment

  • Service providers are able to work more closely together to ensure services are wrapped around people’s individual needs

 

Localised services enabling recovery and wellbeing

  • Access to services are available at different locations across the borough, tailored to local need
  • Feedback from service users, carers, referrers and the public is used to shape future services
  • All service are recovery and wellbeing focused
  • New models of care with improved outcomes for patients
  • Positive patient experience feedback

 

Greater financial efficiency, resources are directed appropriately and to those in need

  • Quality services are delivered that are value for money and evidence based
  • Standardised approaches to service provision
  • Improved gate keeping into services and signposting to other services
  • More patients supported in the community
  • Improved efficiency that create more time with patients