Help in a mental health crisis

During office hours
(9am to 5pm, Monday to Friday)

If you already use our services, during office hours your first point of contact should be the person that you usually see (your care coordinator, or named lead professional). Their contact details, or the contact details of your care team, are contained in your care plan and on your Crisis Card.

Out of hours
(5pm-9am, Monday to Friday; and Saturdays, Sundays and bank holidays)

There is a single point of contact if you, or a friend or relative, are experiencing a mental health crisis out-of-hours. The Out-of-Hours Urgent Advice Line provides advice, support and signposting to people living in Milton Keynes and the London boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster. If you already use CNWL services, this number is also on Crisis Card given to you by your care coordinator or named lead professional.

The Out-of-Hours Urgent Advice Line number is 0800 0234 650.

If this is the first time you need help for a mental health crisis

If you, or a friend or relative are experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your general practitoner (GP). Your GP is your family doctor, the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.