Single Point of Access – North West London Adult Community Mental Health Services

Single Point of Access (SPA) provides a first point of contact for people wishing to access adult community mental health services in Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.

Address:
Single Point of Access – North West London Adult Community Mental Health Services
London, United Kingdom

Telephone:
0800 0234 650

Email:
cnw-tr.spa@nhs.net

 

This number is also the telephone number for people to call if they want mental health or emotional support following the Grenfell Tower fire.

About the service

The Single Point of Access offers mental health triage for routine, urgent and emergency referrals, information and advice 24 hours a day, 7 days a week, and 365 days per year.

It incorporates the CNWL Out-of-Hours Urgent Advice Line (UAL) which provides out-of-hours crisis support and advice to people in the above boroughs and also to Milton Keynes. You can find out more about 'What to do in a mental health crisis'  by following this link.  

How to make a referral

People can refer themselves, or make enquiries on behalf of a family member or friend. The team will also take referrals from GPs, statutory services such as the police and London Ambulance service, and non-statutory services such as housing associations, as well as other professionals.

About the team

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs.

The team provides advice and guidance through a triage process, where the urgency of care required is assessed. The team also have the ability to make appointments for new referrals to see one of our community mental health teams. 

The Single Point of Access works closely, at times of mental health crisis, with our crisis resolution teams and our partner organisations from across the public and private sectors, to direct people to services most able to aid their recovery.

TypeTalk number

If you are deaf or have a hearing impairment then we would be happy to talk to you using TypeTalk: 18001 0800 0234 650. If you would like to talk to us in another language, we can organise a telephone interpreting service when you call.

Tell us, we’re listening - Compliments and complaints

We are committed to providing the best possible experience for our patients. Your feedback is a really important way of helping us to achieve this.  Contact our Patient Support Service to send in a compliment or make a complaint or complete our Friends and Family Survey online 

If you would like to give feedback on your experience of using the Single Point of Access please email spafeedback.cnwl@nhs.net (Please note: this email address is for feedback only – not referrals)