Equality, Diversity and Inclusion

We're passionate in our belief that everyone has the right to receive the same level of care, regardless of who they are or where they live. CNWL provides services which are inclusive of LGBT+/LGBTQ, disabled, Black Asian Minority Ethnic communities and all service users with protected characteristics. We value patient feedback and we strive to tailor our services to meet our patients needs in line with equality legislation and our Trust values. Equally, our workforce, which reflects the diverse population of our communities, will have equal opportunities for development.

We’re fortunate to work in one of the largest and most culturally diverse cities in the world. Our catchment area in London spans diverse communities, with over 150 first languages spoken, containing great areas of affluence as well as areas with much deprivation. The following are some examples of the diversity of the population that we serve:

  • Brent, the most ethnically diverse borough in London.
  • Harrow, the most religiously diverse borough in London, and home to the largest Afghani community in the UK.
  • Migrant populations entering the UK through major gateways on our patch: Heathrow (Hillingdon), St Pancras (Camden) and Victoria (Westminster).
  • Milton Keynes has one of the fastest growing populations outside London. It has a younger age profile than England (21% of the population is under 15), and a relatively small older population. There is a broad demographic spectrum with a number of minority groups, none of which are significantly larger than the others.
  • Westminster, which includes the centre of the UK Chinese community in Soho.
  • A significant Traveller community in Hillingdon.
  • Students from all over the world attending London universities: 11% of Camden’s population is made up of students.
  • A large, well-established Arabic-speaking population of various origins in Kensington and Chelsea. This borough also has the most marked health inequalities than anywhere else in the UK when comparing life expectancy of the richest and the poorest.
  • A significant Lesbian, Gay, Bisexual and Transgender population that gravitates to central London from across the UK.
  • A high number of foreign nationals within the prison populations that we serve.

For us, equality is about fairness, yet it is also more than that. It is about encouraging, enabling and supporting people, whether they are our staff, or service users and their carers, in ways that are sensitive and responsive to their unique and individual needs and personalities. As a Trust, we want to make positive and constructive use of diversity. We want to encourage multi-cultural teamwork in which staff can feel comfortable in drawing on their personal and cultural heritages to inform good and sensitive practice. This has to then enrich our delivery of health care and the management of, and collaboration between, our staff.