CQC rating

CNWL is rated 'Requires Improvement' following inspections by the Care Quality Commission (CQC).

Our sexual health services are rated 'outstanding' and 81% of services - that's 12 services out of 16 - are rated good.

The ratings for the combined service provider are:

  • Safe - Requires Improvement
  • Effective - Good
  • Caring - Outstanding
  • Responsive - Requires Improvement
  • Well-led - Good

All our community services in Camden, Hillingdon and Milton Keynes (that is district nursing, health visiting, podiatry, end of life care, community health inpatient and dentistry) are rated 'good'.

Our mental health services are rated ‘requires improvement’ for safety and responsive but ‘good’ for caring, effective and well-led.

Of the 10 mental health services individually rated – seven are 'good', two 'require improvement' (older people community and ward services) and one – acute care for adults - is 'inadequate'. The CQC report says about this service, “with a few exceptions the patients spoke very positively about the support they received from staff. They said staff were helpful, caring, listened to them and gave them encouragement and support ... we observed positive, kind and caring interactions between staff and the patients, including under challenging circumstances.”

Early on in their report the CQC say, “There was much for the trust to be proud of. Most notably we found staff were very positive about the work of the trust and in most places care was delivered by hard working, caring and compassionate staff.”

The CQC made 137 visits, spoke to 285 patients (and collected feedback from 177 more with comment cards), 913 staff, and checked 413 patient treatment records. They also visited many groups of patients and carers, including Healthwatch.

Read the news article about the rating here

Read the CQC's Ratings and Report