Equality and diversity initiatives

We are continually undertaking new initiatives to advance equality and to promote good relations and understanding.

A number of initiatives are highlighted in the section:

  • Conference reports – we regularly run conferences and seminars to address equalities and diversity themes to promote inclusion and understanding.
  • Newsletters - we publish a quarterly newsletter for staff
  • Poster – we display posters at our locations to promote inclusion and good relations
  • Good practice – we have a proud track record of equality and diversity initiatives
  • Staff networks – our established staff networks provide an opportunity for staff to be heard and included, to be involved and consulted, and to be supported where issues may arise
  • Policies and guidance – we have a number of policies addressing equalities and diversity and have guidance documents to address some specific themes

Conference reports

In recent years we have been offering a number of equalities and diversity related conferences and seminars, primarily for our workforce and often involving specialist partner agencies who can bring their expertise and knowledge to the agenda. Reports can be downloaded below:


The Trust publishes a quarterly equalities and diversity newsletter, Inclusion News, made available to all staff. It highlights developments and initiatives both within the Trust and more widely, including legal updates, conference reports, policy updates, events, publications and book reviews.


Early in 2012 the Trust published a new equalities poster entitled "Our Commitment to Equalities and Diversity". It emphasises the Trust’s commitment to eliminating unlawful discrimination, harassment and victimisation, advancing equality of opportunity and fostering good relations between people – in particular tackling prejudice and promoting understanding. It also stresses the Trust’s zero-tolerance response to racist, homophobic, transphobic and any other offensive language or behaviour towards our staff, service users and their carers.

The Trust also displays two Stonewall posters at our sites, which we have had printed with the CNWL logo. ‘Different Families, Same Care’, and ‘Some People are Gay. Get Over It!’. The first poster provides a visual message that goes beyond sexual orientation equality, with images of a range of diverse families. The second provides for a very simple yet direct and pertinent message.

Good practice and Delivering Race Equality

The Trust is always keen to promote awareness of good practice. We have therefore produced an Equalities and Diversity Good Practice Report which descries some of the initiatives that have taken place in recent years. This report is available to all our staff and we include it here.

Between 2006 and 2009 the Trust’s Focused Implementation Site Project (FIS) addressed the Department of Health’s Delivering Race Equality agenda. A range of community engagement initiatives were undertaken together with analysis of service user data. From this a comprehensive report was produced which included internal and national recommendations for actions to be taken to advance race equality in mental health. The executive summary and full report are available below.

Staff networks

Our staff have a right to be treated with dignity and respect, irrespective of their age, race or ethnicity, religion or belief, sexual orientation, gender or transgender identity, whether you have a disability, are pregnant, are married or in a civil partnership.

We value your diversity and we affirm that unlawful discrimination, harassment and other forms of exclusion have no place within CNWL. 

The Trust has a number of established staff networks, providing an opportunity for staff to be heard and included, to be involved and consulted, and to be supported where issues may arise that affect them.

  • BME Staff Network – has recently been proactively involved in developing and recruiting to Race Relations Advisor posts within the Trust
  • Disabled Employees Network (DEN+) – which has recently re-launched
  • Lesbian, Gay, Bisexual and Transgender Staff Network (LGBT+) – has recently established an Advice, Information and Support Service for LGBT+ staff
  • Carers at Work Network
  • Lived Experience of Mental Health Staff Network.

Policies and guidance

The Trust has a number of equalities related policies in place that comprehensively address equalities and diversity related standards and issues:

  • Equality, Diversity and Human Rights Policy (Employment)
  • Equality, Diversity and Human Rights Policy (Service Delivery)
  • Disability Policy (Service Delivery)
  • Disability Policy (Employment)
  • Transgender Policy (which covers both employment and service delivery)
  • Faith and Spiritual Support Policy
  • Interpreting Policy
  • Equality and Human Rights Impact Assessment Policy
  • Gender Requests Policy
  • Zero Tolerance: policy and procedure for dealing with violent and abusive service users.
  • Care of Dying and Deceased Policy

To further ensure good practice we have also produced a number of equalities and diversity related guidance documents:

  • deafness and the Deaf community
  • Blindness and partial sightedness - tips for communication, interaction and offering assistance
  • Reasonable Adjustments
  • Tips for communication between a speaking/hearing person and a D/deaf person

Working with interpreters

The Trust makes extensive use of interpreters for many languages including British Sign Language (BSL). CNWL’s Interpreting Service provides a high quality healthcare and social care interpreting service, including face-to-face and telephone interpreting, written translation, training and consultancy.

If you need to access a CNWL service and require the use of an interpreter, please inform our staff.