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- Feedback, compliments and complaints
- Making a complaint
- Patient Support Service
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- Quarterly themed analysis
- What patients said in feedback and what we did
- Council of Governors
- Council of Governors meeting dates and papers
- Appointed governors
- Carer governors
- Public governors
- Service user governors
- Staff governors
- Ivan Moore, representing Kensington and Chelsea
- Silvia Gerea, representing Brent
- Position vacant, representing Brent
- Position vacant, representing Camden
- Howard McFarlane, representing Ealing, Hounslow, Hammersmith and Fulham
- Irene Leeman, representing Harrow
- Position vacant, representing Hillingdon
- Position vacant, representing Kensington and Chelsea
- Cheryl Prax, representing Westminster
- Position vacant, representing England and Wales
- Kenneth Bejon, representing Milton Keynes
- Lameck Ngulube, representing Hillingdon
- Ejaz Elhak, representing England and Wales
- Vacant position, representing Camden
These governors represent the interests of members of the public who are residents of England and Wales.
Ivan Moore, representing Kensington and Chelsea
Silvea Gerea, representing Brent
Howard McFarlane, representing Ealing, Hounslow, Hammersmith and Fulham
Howard has been a member of the Trust for a number of years. He is concerned at the degree of ignorance from non-service users and believes that the Trust plays an important role in the lives of service users which the community should support. He will listen to and support the nursing staff.
Irene Leeman, representing Harrow
Irene has been a Harrow resident for 37 years, and has 40 years' experience working locally in the NHS. Irene is passionate about NHS patient care. She would like to play a part in developing and improving the quality of the Trust’s services to meet the needs of its changing populations, by ensuring and supporting equality in service accessibility and delivery at the highest possible standards.
Cheryl Prax, representing Westminster
Cheryl, a Westminster resident for 42 years, is a passionate campaigner for humane treatment of people going through extreme states. She has extensive links with service user organisations. She has spent the last nine years exploring various approaches to mental health and has attended conferences and lectures by experts in their field. She has recently trained in Open Dialogue – the successful family therapy for psychosis from Western Lapland. She is committed to challenging the dominant medical model and exploring humane and successful psycho-social models of care which take into account service user and carer perspectives with long term rehabilitation at the core. She would especially like to see CNWL adopt approaches such as Soteria and Open Dialogue along with freedom of choice of treatment and support for patients who want to gradually reduce their use of psychiatric drugs. Her main aim is to end forced drug treatment and electroconvulsive therapy.
Kenneth Bejon, representing Milton Keynes
Kenneth obtained his BA Certificate in King's College Cambridge and is now a Parish Councillor. His initial training was in the Print Industry. He later studied Marketing in both UK and Germany. Most of his working life has been in running his own companies. He has obtained certification in Marketing, Business Administration and English Literature. Now in retirement, Kenneth wants to give back to life some of what he has taken out. He says "I perceive this to be such an opportunity."