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- Feedback, compliments and complaints
- Making a complaint
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- Quarterly themed analysis
- What patients said in feedback and what we did
- Council of Governors
- Council of Governors meeting dates and papers
- Appointed governors
- Carer governors
- Public governors
- Service user governors
- Staff governors
- Lina Christopoulou
- John Clark
- Alvera d’Souza
- Dr Richard Drummond
- Gloria Goldring
- Angela Hook
- Colin Hurst
- Mike Norton
- John Parkinson
- Ushma Soneji
- Jasmine Hodge Lake
- Simon Emin
- Pascale Gourlay
Service user governors
These governors represent the interests of people who are using, or have used, the Trust's services
Service user governors:
Lina is particularly interested in representing service users treated in a day care setting, such as people in the community who may have less severe mental health struggles which may even go undiagnosed or untreated. She is keen to de-stigmatise and de-mystify mental health challenges in the wider community and in the work place.
John has been a service user in Hillingdon for 27 years. He believes strongly that everyone has potential and that there is often complete recovery however long that takes in the long run. He believes that much more can be done and should be done to alleviate the suffering, often painful, that outsiders don’t see or think we are inventing.
Dr Richard Drummond
Having spent a number of years working in central Government, Richard is now a senior policy adviser for London Borough of Newham, focusing on public health issues. Richard is committed to helping CNWL continue to provide the best and safest range of services possible and to ensure that there is an effective dialogue between the Trust and its service users. Richard is a veterinary surgeon by profession, and he is a trustee of Merton Mencap and of the Royal Surgical Aid Society.
Gloria passionately believes in the Trust continuing to provide a high quality medical and general care service to all the users within our community. Gloria is a Company director and has been involved with business all her working life and believes she can bring these skills into play. She is passionate about training for Dementia care. As a carer and therefore a user of the service she feels that she can constructively add to the Trust. Various close members of her family have been users of services and Gloria wishes to contribute in whatever way she can.
Angela is very actively involved in her local community including police community board, local LINK, doctors participation panel and the Harrow user group. She will bring an insight into the community perceptions to help the Trust make informed and effective decisions.
Colin works in learning and organisational development in the pharmaceutical industry. He believes that pharmaceutical interventions have a clear place in treating crises. He believes maintenance through talking therapies and Recovery and Wellbeing Colleges are better to help us all to develop our own personal resources that can keep people resilient and to maintain our self-esteem. When we can do this we are able to enjoy longer periods of productivity, and hopefully any ‘crises’ will not be so deep and lengthy. Colin is passionate about making a difference for all service users and patients in the health and social care system, and holding himself and all other stakeholders to account.
Mike is active within the CNWL Recovery College and is now an associate peer recovery trainer. He also does mental health volunteer work in Hillingdon. He is keen to advise the Trust on service user requirements in order to continually improve services.
John has experience of both working in mental health and social care and being a service user. He is deeply committed to the issue of service use and carer involvement in care and wants to make sure that Trust polices are translated into inclusive care at the front line.
I have a strong interest in healthcare, working on public health and clinical innovation in the NHS as a strategy consultant.
My role is to hold the non-executive directors individually and collectively to account for the performance of the board of directors and to represent the interests of the NHS Foundation Trust members and of the public.
I achieve this through regular due diligence of board materials and canvassing your feedback on services in as many ways as possible, including social media.