Advice line

Welcome to the Children's Integrated Therapy Service (CITS) in Hillingdon.

If you are concerned about the development of a Hillingdon child or you have a query about how to make a referral you can call the advice line on 01895 488 200. The advice line is open between 9am to 5pm Monday to Friday and there is the option to leave a voicemail message outside of these hours or if the line is busy.

Please note that when you call you may hear music playing while you are waiting for the call to be answered.

The advice line staff can often deal with questions and queries about therapy services directly or signpost you to relevant information and support.

If your child is not currently known to the Children’s Integrated Therapy Service and the advice line staff cannot deal with your query then they will arrange for the duty therapist to call you back for a 10 minute phone advice session. We will arrange for the duty therapist to call you back either the same day or the next day.

The duty therapist will discuss your concerns, offer advice and help decide the next steps. We can arrange for a phone interpreter to help with this conversation. Please let us know that you would like this when you phone.
Please note your child does not need a referral to access the advice line service.

If your child is currently known to the Children’s Integrated Therapy Service and the Advice Line staff cannot deal with your query then they will arrange for your child’s allocated therapist to call you back.

Please note that sometimes staff may be on leave or work part-time.

Contact details:

Address: Children’s Integrated Therapy Service (CITS) Lines are open Monday to Friday (excluding bank holidays) 9am to 5pm
Phone: 01895 488 200