As of December 2021, we have 265 active QI projects on the Life QI platform.

Stealing ideas from other QI projects

It can often be useful when starting a QI project to search for projects of a similar nature on Life QI, both within CNWL and in other organisations.  You may need to ask for permission to view work in other projects by requesting joining a QI project that you are interested in as a ‘view only’ member of the project team.

You may find that other projects have identified change ideas that have been successfully tested and you may wish to ‘steal’ these ideas for your project.  You might also find a driver diagram that helps you progress your project set up much faster than starting from a blank driver diagram.  This is all part of doing QI work and approaching project leads for information is encouraged as a benefit of using the Life QI platform.

QI Posters

Throughout the year we encourage staff to develop posters showcasing their amazing improvement work. These are shared across the Trust via this website and presented not only at our annual conference, The Safety Conversation Day, but at national and international conferences.

Previous submitted posters can be found here here (opens link)

Trust Priority Areas

The Improvement Academy prides itself on our QI projects being locally owned and prioritised by staff, service users and carers based on what matters to them. There are however some areas that teams are trying to tackle that are common not just to them, but for multiple teams and services across the Trust. These areas are captured within the strategic principles of the CNWL Strategy 2022-25 and it is here that we focus a large part of our central QI resource to support. You can read more about these by following the links or finding articles in our QI Stories and QI Posters sections.


In 2023 and 2024 we will continue to align the work of the Improvement Academy to CNWL’s Strategy 2022-25.

This year, we will deliver a Spreadathon approach aligned with the principles of the strategy. This involves supporting staff to spread sustained improvements and innovations across the organisation using a standardised approach and framework.

  • Violence Reduction

  • Psycho-social waiting times
  • Improving Flow

  • Digital innovation

In addition, aligning with the strategic principle of Focus on excellent care we are supporting a Seclusion QI Programme

A QI programme is being run in Q3 and Q4 to reduce and review the use of seclusion with a focus on inpatient wards in St Charles and Park Royal in line with our strategic principle to focus on excellent care. This programme will be supported by:

  • Senior Responsible Officer – Kim Cox (Jameson Divisional Nursing Director)
  • Programme Manager – Bridget Browne (Improvement Advisor)
  • Sponsors – Jim O’Donnell and Guy Powell (Assistant Directors of Nursing)
  • Coaches – Vernanda Julien and Samuel Diaz Hernandez (Improvement Coaches)
  • Subject Matter Expert – Sol Wong (Consultant Psychiatrist)
  • Safety Advisor – Amanda Jack (Head of Safety)


The Improvement Collaborative involved training and coaching 90 staff to undertake 21 QI projects aligned to CNWL's Strategy 2022-25.

During 2022-23 we focused on two strategic principles, simple and effective processes and focus on excellent care.

The programme ran from October 2022 to April 2023. Projects achieved 100% expert by experience involvement.

Programme Manager – Geetika Singh (Head of QI)

Programme Sponsor – Dr Con Kelly (Chief Medical Officer)

Project Teams

  • Information Governance
  • Patient Feedback and Complaints
  • Infection Prevention and Control (Hand Hygiene)
  • Specialist Rehab
  • Kensington & Chelsea CAMHS
  • Milton Keynes Community Health Services – Nursing
  • Milton Keynes Community Health Services – WICU
  • Quality Governance (Diggory)
  • HR Retention (Jameson)

Programme Sponsor – Ross Graves (Chief Strategy and Digital Officer)

Project Teams

  • Liaison Psychiatry (St Mary’s)
  • Liaison Psychiatry (Harrow)
  • Liaison Psychiatry (Hillingdon)
  • Brent Older Adult CMHT
  • 0-19 Community Health Service Milton Keynes
  • REST Team
  • Kensington Chelsea & Westminster ReFoCuS
  • Crisis Resolution Home Treatment Team Milton Keynes
  • Westminster CAMHS Neurodevelopmental Disorders Teams
  • Collingham Gardens
  • Westminster CAMHS Emotional Disorders Team
  • Infection Prevention and Control (Sharps)


Programme Manager: Geetika Singh 

Programme Sponsors: Dr Simon Edrwards, Clinical QI Lead and Dr Paul Hopper, Divisional Medical Director

Project Teams

  • Harrow Community Team 
    • QI Coach: Chris Wilson
    • Team Sponsors: Dean Ramjeet and Deepti Shah-Armon
  • Kilburn Brent Community Team
    • QI coach: Saadia Arshad
    • Team Sponsors: Nicholas Bygraves and Kemi Akanle
  • Kensington and Chelsea Community Team South
    • QI Coach: Tom Maclaren 
    • Team Sponsors: Lucy Cook and Jasna Munjiza
  • North Westminster Hub Regents Park Community Team 
    • QI Coach: Paul Fielder 
    • Team Sponsors: Paul Russel and Graham Behr
  • Willow Ward
    • QI Coach: Michele Dowling 
    • Team Sponsors: Stephanie Oldroyd and Tinashe Kahwa
  • Addictions 
    • QI Coach: Dima Abdulrahim 
    • Team Sponsor: Teresa Wirz
  • HMP Highdown 
    • QI Coaches: Sarah McAllister and Paul Cleary
    • Team Sponsor: Simon Edwards

Programme Manager: Bridget Browne, Improvement Advisor for Jameson Division

Programme Sponsors: Jack Pooler, Assistant Director of Safety and Gareth Jarvis, Jameson Medical Director 

Project Teams

  • Kensington and Chelsea Child and Adolescent Mental Health Service 
    • QI Coach: Esha Shah 
    • Team Sponsor: Jackie Shaw
  • Hillingdon Child and Adolescent Mental Health Service
    • QI Coach: Tami Kramer 
    • Team Sponsor: Jackie Shaw 
  • Kensington and Chelsea Community Team North 
    • QI Coach: Asmita Gorasia
    • Team Sponsors: Sue McDonell and Jasna Munjiza 
  • South Hub Victoria for Wesminster
    • QI Coach: Kamaldeep Rai 
    • Team Sponsors: Paul Russell and Graham Behr
  • HMP Bronzefield 
    • QI Coach: Esha Shah 
    • Team Sponsor: Stella Simpson 
  • Serious Incident Review Team
    • QI Coach: Peter Smith
    • Team Sponsor: Alison Butler

Programme Manager: Sarah McAllister, Improvement Coach

Programme Sponsor: Kim Cox, Jameson Director of Nursing

Project Teams 

  • Tasman Ward 
    • QI Coach: Michele Dowling, Improvement Advisor for Diggory Division 
    • Team Sponsor: Sue Browning 
  • Pine Ward
    • QI Coaches: Amanda Jack and Teresa Smith
    • Team Sponsors: Allessandro Malfatto and Ian Currie
  • Hazel Ward
    • QI Coach: Lee O'Neil
    • Team Sponsors: Lesley Halford and Tinashe Kawha

Programme Manager: Peter Smith, Improvement Advisor for Goodall Division and Corporate Teams

Programme Sponsor: Helen Willetts, Director of Infection Prevention and Control

Project Teams 

  • Camden IPC: Gospel Oak
    • QI Coach: Edwin Onsase 
    • Team Sponsor: Percy Watungwa
  • Camden IPC: Belsize Priory
    • QI Coach: Margo Fallon
    • Team Sponsor: Percy Watungwa
  • Camden IPC: Hunter Street
    • QI Coach: Oluwakemi Ologbon ori
    • Team Sponsor: Percy Watungwa
  • Camden IPC: Oakwood Ward, St Pancras 
    • QI Coach: Savitri Jhala
    • Team Sponsors: Carole Walters and Luxmi Dhoonmoon
  • Camden IPC: Rochester East, St Pancras
    • QI Coach: Esha Shah
    • Team Sponsors: Carole Walters and Luxmi Dhoonmoon
  • Camden IPC: Rochester West, St Pancras
    • QI Coach: Hannah Coles
    • Team Sponsors: Carole Walters and Luxmi Dhoonmoon
  • Milton Keynes Community Services
    • QI Coaches: Dinah Pressly and Michele Dowling
    • Team Sponsor: Kristina Thomson


These central QI programmes align with our Quality Priorities for 2019-20 and are detailed in our Quality Account 2018-19.