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Time to hear what patients say – the mental health survey

12 February 2018

The Independent Community Mental Health Survey starts next week (19 February 2018) and a large sample of patients and families who use CNWL’s service will receive a questionnaire in the post asking for their views. We’re also asking patients to tell us what they think by SMS text too.

Andy Mattin, Director of Nursing and Quality said, “These are exceptionally important services – keeping people well at home, in work and education. We made changes after last year’s survey and now we want to see what people think of their care. The results are important because we will make changes based on what people tell us. We need a really big response from every borough. Are our staff doing well?”

The survey is conducted annually by the Care Quality Commission and asks views on aspects of their care from community mental health services, like whether they felt they were treated with dignity and respect and whether they felt involved in decisions about their care.

A postal questionnaire is sent to a random sample, we use an external organisation to conduct the survey and collate our results and all feedback is confidential.

Feedback from our service users is vital and tells us their views and priorities for bringing about improvements in the quality of care. The results help us see where we perform well and to identify any areas where there is room for improvement.

The CQC use the results from the survey in the regulation, monitoring and inspection of NHS trusts in England.

The survey will run from 19 February until 22 June 2018. The results should be available by August 2018.

Please get in touch with Sam Gutteridge, Patient and Carer Involvement Manager at CNWL on 01908 725418 with any questions.