Getting involved with CNWL

There are a number of ways in which patients can get involved with the Trust’s work. Some of these are voluntary, while others are paid according to the Trust guidance for reimbursement.

Patients can get involved in a variety of activities. Firstly you need to register your interest in the various types of activity you want to get engaged in and then attend any relevant and available training. The easiest way to do this is by becoming a member of the Trust and then completing the CNWL Areas of Interest questionnaire.

For more information about becoming a member, contact Christine Baldwinson, Trust Secretary, on 020 7504 5561 or at

Involvement opportunities include:

  • Membership of committees and working groups – various committees related to quality and service development and improvement have been set up where a patient/carer perspective adds to the overall debate
  • Staff recruitment and selection – interviewing new staff candidates
  • Staff training – design and participation – various types of training for staff where patients/carers can relate their own experiences. Designing some training materials eg videos, training content
  • Policy document review – reading through Trust clinical policies to see whether the policies protect the integrity of patients/carers
  • Information leaflet design and review – assisting with the design of leaflets for patients/carers to ensure that they are understandable and jargon free eg medications leaflets
  • Service monitoring and evaluation – participation as a member of a team of patients/carers conducting surveys
  • Site inspection – visiting Trust sites to assess the quality of services according to prescribed standards
  • Patient surveys – participating in surveys and helping to conduct surveys eg by telephone, face to face
  • Quality focus groups – participation in small groups to voice your thoughts about the quality of services
  • Opportunity to take an active part in various types of public events, such as World Mental Health Day
  • Mystery shopping – a programme where patients and carers are asked to act as mystery shoppers to visit or contact services and report back on their findings
  • Bespoke project groups – from time to time there are several short-term groups set up to address a particular issue
  • Employment placements (through Employment services) – unpaid work placements within CNWL to develop work experience
  • Volunteering.

 You can read more about how to get involved in our Membership  Development and Engagement Strategy.