Guidelines for referrals

The Waterview Centre aims to help people who have long-standing emotional and interpersonal problems resulting from personality disorder.  People may have been given a formal diagnosis of personality disorder or have very significant problems related to their personality.

The service is specifically designed for people with self-harming behaviour and chaotic or unstable relationships, especially those who have a history of using A&E or inpatient mental health services at times of crisis (people in clusters 6, 7 and 8).

We do not work with people with a primary diagnosis of schizophrenia or Bipolar I, but do work with people with anxiety and depression and other non-psychotic mental illnesses.

We do not work with people who are dependent on alcohol or other drugs, but do work with people who use alcohol and drugs in a harmful way i.e. binge pattern.

Current service provision does not provide treatment solely for people diagnosed with Anti-Social Personality Disorder but we do accept referrals for people who have other types of personality disorder with anti-social features.

Referral process

We are contracted to provide treatment for people living in the boroughs of Kensington & Chelsea and Westminster, or whose GP are based in these boroughs. (Two places are currently available to Harrow residents managed through the Harrow Psychotherapy Department).  Unfortunately we are currently unable to take other out-of-area referrals.

We accept referrals from any registered mental health professional but do not accept referrals from primary care. We consider referrals from Tier 4 primary care services on a case-by-case basis.  There is no standard referral form required from CNWL services into the Waterview Centre, but when you do refer, please include the following information:  

  • An up to date risk assessment
  • An indication of why treatment from the Waterview Centre could be helpful
  • MHCT clustering tool (in most instances the client will be in cluster 6, 7 or 8)
  • Information about any other services the client been referred to  
  • Details of current alcohol and substance misuse.
  • Street homelessness – which might make it difficult for the person to focus on interpersonal change due to severe housing difficulties  
  • If the Service User is aware of the referral