Hillingdon Tissue Viability (Complex Wound Care) Service

Hesa Primary Care Centre, 52 Station Road
Hayes, Middlesex, UB3 4DS
United Kingdom

01895 485002 (for follow up appointments only),
01895 484127 (for new referrals and first appointments only)

Referrals: cnw-tr.hchcontactcentrerefs@nhs.net

Hillingdon Tissue Viability Service is for patients who have a complex tissue viability problem or a non-healing deteriorating wound.

Read more about tissue viability (complex wound care) services

The service aims to prevent inappropriate admissions to hospital, by facilitating and supporting community services in Hillingdon providing specialist wound management care and advice. The specialist nurse-led team is supported by a vascular consultant.

The service is provided in clinics, patients' homes, nursing homes and the Hawthorn Intermediate Care Unit.

Eligibility criteria (who is the service for?)

The service sees patients who are registered with a Hillingdon general practitioner (GP) and have a non-healing wound that has been present for more than four weeks with no progression or a wound that is deteriorating despite following best practice guidelines.

The service is not suitable for patients with post-operative pilonidal sinus wounds. If these patients are failing to heal or are deteriorating they should be referred back to the surgical team since they usually require further surgical intervention and excision.

How can someone be referred?

The service accepts referrals from healthcare professionals using the referral  form (opens word doc). Referral forms should be sent to Hillingdon Contact Centre at cnw-tr.hchcontactcentrerefs@nhs.net or on 01895 625268 or by post to: Contact Centre, Beaufort House, third floor, Cricket Field Road, Uxbridge, Middlesex, UB8 1QG .  Please note, nursing home staff should fax to the Contact Centre, as above.

Can I use NHS E-Referral (formerly Choose and Book) to arrange my first outpatient appointment?

NHS e-Referral is not applicable to this service.

Service times

The service is available from 08.00-17:00, Monday-Friday (excluding bank holidays), by appointment only.

The clinic rooms are based on the ground floor and offer disabled access. Home (domiciliary) visits are also available for patients who are housebound by prior arrangement.

To cancel or rebook an appointment please telephone the service as soon as possible. This will allow the service to offer the appointment to someone else.

Transport information

Bus: E6, U4, U5, H98, 90, 140, 195
Rail: Hayes and Harlington
Tube: None
Parking: None on site; local authority car park five minutes' walk away

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Where can you find this service?