Riverside Centre: Frays Ward, Crane Ward

Riverside Centre, Pield Heath Road
Hillingdon, Greater London, UB8 3NN
United Kingdom

Crane Ward: 01895 485154
Frays Ward: 01895 485160

The Riverside Centre, in Hillingdon, has two adult inpatient wards, Frays Ward and Crane Ward, that provide a safe and therapeutic environment for people with acute mental health problems. Read more about acute mental health services

Eligibility criteria (who is the service for?)

Inpatient wards are suitable for people who:

  • Are over the age of 18.
  • Are suffering an acute phase of a serious mental illness, suspected to have an acute mental illness, or a relapse of long term mental illnesses that, due to the level of identified risks to self or others, cannot be safely assessed and treated anywhere but in an inpatient mental health ward.
  • Have been detained under the Mental Health Act (including Community Treatment Order (CTO) recalls)
  • Are vulnerable, at risk of harm to self or others as a result of an acute phase of a serious mental illness and cannot be safely supported in a community setting despite increased level of support, care and treatment.
  • Have a dual diagnosis of learning disability, substance misuse etc. however the primary reason for inpatient care is an acute phase of a serious mental illness.

The service is unable to accept admissions of people who:

  • Are under the age of 18.
  • Are not in an acute phase of a serious mental illness.
  • Could be treated safely within a community or residential setting.
  • Have a primary diagnosis of substance misuse in the absence of an acute mental illness. This would include patients requesting a detoxification without any suggestion of mental illness and patients who have a mental illness and are at risk of serious physical withdrawal symptoms from alcohol who should be on a medical ward. Read more about our national detoxification service at the Max Glatt Unit.
  • Have a primary diagnosis of learning disability without a co-morbid mental health problem. Read more about our learning disability services.
  • Have a physical problem without a mental illness or have a mental illness but also have an acute physical illness that requires medical admission.
  • Are in crisis where the crisis is social in nature and where there is no evidence of acute mental disorder.
  • Cannot be safely managed in an open acute environment due to offending history or have been referred from the courts or prison.

Service users at any age who have a primary organic illness, such as dementia, or significant physical frailty should be offered admission to our older people and healthy ageing inpatient wards, and will be considered on a case-by-case basis.

How can someone be referred?

Referrals to the Riverside Centre inpatient mental health wards are received through a home treatment team. Service users will firstly be assessed by the home treatment team (with an approved mental health practitioner (AMHP) for Mental Health Act assessments) who will determine whether admission to a ward or home treatment is the most appropriate treatment.

Can I use NHS e-Referral (formerly Choose and Book) to arrange my first appointment

The service is currently unable to accept referrals via NHS e-Referral.

Service times

Inpatient mental health wards are operational 24 hours a day, 365 days a year.

Accessibility information

Riverside Centre - main entrance

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Riverside Centre - 136 Suite

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Frays Ward

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Crane Ward

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Where can you find this service?

Patient information leaflet