Single Point of Access

The Single Point of Access provides a first point of contact for people seeking information on accessing adult mental health services in Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster

Address:
Single Point of Access – Adult Mental Health Services
London, United Kingdom

Telephone:
0800 0234 650

Email:
cnw-tr.spa@nhs.net

This number is also the telephone number for people to call if they want mental health or emotional support following the Grenfell Tower fire.

About the service

The Single Point of Access (SPA) offers mental health triage for routine, urgent and emergency referrals, mental health sign posting, information and advice 24 hours a day, 7 days a week, and 365 days per year.

It incorporates the CNWL Out-of-Hours Urgent Advice Line (UAL) which provides out-of-hours crisis support and advice to people in the above boroughs and also to Milton Keynes. You can find out more about 'What to do in a mental health crisis'  by following this link.  

How to make a referral

The team takes referrals from GPs and statutory services such as the police and the London Ambulance Service. Non-statutory services such as housing associations as well as other professionals can contact the SPA for advice in relation to mental health support and signposting information for people they are concerned about. People can also make enquiries on behalf of a family member or friend, but if wanting to refer themselves, they should see their GP in the first instance. 

NB. We have a new telephone system - people who receive a call from the SPA will not see the SPA number displayed on their phone but we will leave a voicemail and/or send a text message so you know it is us and then you can call us back. We are hoping to rectify this problem very soon.

About the team

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs.

The team provides advice and guidance through a triage process, where the urgency of care required is assessed. The team also have the ability to make appointments for new referrals to see one of our community mental health teams. 

The Single Point of Access works closely, at times of mental health crisis, with our crisis resolution teams and our partner organisations from across the public and private sectors, to direct people to services most able to aid their recovery.

Next Generation Text Service (NGT)

If you are deaf or have a hearing impairment then we would be happy to talk to you using NGT: 18001 0234 650. If you would like to talk to us in another language, we can organise a telephone interpreting service when you call.

Tell us, we’re listening - Compliments and complaints

We are committed to providing the best possible experience for our patients. Your feedback is a really important way of helping us to achieve this.  Contact our Patient Support Service to send in a compliment or make a complaint or complete our Friends and Family Survey online 

If you would like to give feedback on your experience of using the Single Point of Access please email spafeedback.cnwl@nhs.net (Please note: this email address is for feedback only – not referrals)