Single Point of Access
This number is also the telephone number for people to call if they want mental health or emotional support following the Grenfell Tower fire.
About the service
The Single Point of Access provides one number and one email address for referrals to secondary mental health services and support in a mental health crisis in the Boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and also Milton Keynes (out of hours).
The team takes referrals from GPs and statutory services such as the Police or the London Ambulance services.
Non-statutory services such as housing associations, as well as other professionals can contact SPA for advice in relation to mental health support and signposting information for people that they are concerned about. People can make enquiries on behalf of a family member or friend, or for themselves; however people should be aware that due to confidentiality issues it may not be possible to share information about someone without their consent.
SPA can provide help and support in a crisis. In an urgent situation, patients may refer themselves; or referrals can be made on their behalf by family members, friends, or other services such as community, faith or support groups. It is best to make such a call in the presence of the patient, so they can be put on the line if required.
About the team
The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs.
The team provides advice and guidance through a triage process, where the urgency of care required is assessed. The team also have the ability to make appointments for new referrals to see one of our community mental health teams.
The Single Point of Access works closely, at times of mental health crisis, with our crisis resolution teams and our partner organisations from across the public and private sectors, to direct people to services most able to aid their recovery.
Next Generation Text Service (NGT)
If you are deaf or have a hearing impairment then we would be happy to talk to you using NGT: 18001 0234 650. If you would like to talk to us in another language, we can organise a telephone interpreting service when you call.
Tell us, we’re listening - Compliments and complaints
We are committed to providing the best possible experience for our patients. Your feedback is a really important way of helping us to achieve this. Contact our Patient Feedback and Complaints service to send in a compliment or make a complaint or complete our Friends and Family Survey online
If you would like to give feedback on your experience of using the Single Point of Access please email firstname.lastname@example.org (Please note: this email address is for feedback only – not referrals)