Therapeutic Boundaries

Code of Conduct

The following boundaries have been created by ex-service users. The boundaries keep the Waterview Centre a safe space for people. The boundaries cannot cover all events but provide an outline of what is helpful and unhelpful in people’s treatments.

We expect the following from people on the programme:

  • Express what you think and feel
  • Respect others views
  • Respect diversity of race, gender, religious beliefs and more
  • Respect confidentiality 
  • Be on time. Let the group facilitators and other members know if you are going to be late or a miss a session, at the earliest possibe opportunity. In the exceptional situation that there is only one patient in the group, session will end after 20 minutes.
  • Voice concerns, if you are not happy about something at the Waterview Centre

What we do not tolerate from people on the programme:

  • Offensive and threatening language
  • Display of violence
  • Contacting other users outside the centre
  • Bring food or hot drinks to sessions
  • Smoking on NHS gronds
  • Using mobile phones during sessions (unless pre-agreed)
  • Attendance under the influence of alcohol or drugs

Boundary Breaches

Boundary breaches will be discussed in groups and/or individual sessions. This may lead to a greater understanding of someone’s difficulties and could form part of their care plan.  However, boundary breaches may also affect other people using the centre, so those who repeatedly breach may be asked to leave treatment. 

Violence and Aggression

Violence and aggression will not be tolerated and will result in treatment ending early.

Time keeping

Groups will start and finish on time. Yours and the group’s treatment will be better if you avoid missing sessions or coming late.  If absence or lateness is unavoidable, please discuss this in advance with the group.  If not, please leave a message for the group facilitators and other group members as early as possible.  Consistent absence and lateness stops people benefiting from group therapy and impacts their progress.  In the exceptional situation that there is only one patient in the group, session will end after 20 minutes.

Drugs and Alcohol

If staff believes that somebody is intoxicated, they will be asked to leave the building but can return in the future.  Service users with a history of drug and alcohol problems are encouraged to continue to use drug and alcohol services whilst in treatment at the centre.


Respecting confidentiality ensures the safety of the group.  For this reason surnames are not generally used and group members are asked not to talk about the group with anyone outside the service.  Waterview staff will communicate regularly with each other on how group members are.  Information is also shared with other services where there is a risk to your or others safety.

Experience shows that social contact between members outside the group affects the group’s progress, causes divisions and reduces trust.  If any contact does occur, it is best to mention it in the group. 

Other therapies

If someone is making use of another therapy or wishes to start one,  they must let staff at the Waterview Centre know.  It can be confusing and unhelpful to be engaging in more than one therapy at once.  Waterview Centre can advise about this.