“The atmosphere is healing. There is a real sense that the unit can help with a child’s difficulties.”
“I found an instant feeling of being supported, and the speed with which staff understood our child’s difficulties and their impact.”
“The fact is if they said something would happen, it did.”
“I liked the way all the staff were friendly and approachable.”
“It helped to know that staff are used to children’s difficulties and are able to provide help.”
“My whole journey with my son has been amazing. We have come a long way and achieved so much.”
“My son felt at home with staff on the unit.”
“The unit is highly resourced with a lot of tools for resolving children’s difficulties.”
Staff on the unit welcome feedback. We encourage you to raise any concerns you or your child have with your child’s case co-ordinator, key nurse or any other member of the team.
Paul Byrne, Luke de Witt, Dr Rose and Janette Steel are also very happy to talk through any concerns.
The unit employs a Children’s Advocate, who visits the unit regularly.
Parents can access the Trust’s PALS service for independent advice about any concerns, as well as the Trust’s complaints procedure.