Bitesize QI is our self‑directed e‑learning module designed for anyone who wants a clear, practical introduction to Quality Improvement. It’s the ideal first step if you are new to QI or want a refresher.
In this short course, you will learn about the Model for Improvement and how to apply its core principles to drive meaningful change. Each section breaks the Model for Improvement down into simple, manageable parts, helping you understand how to define problems, test changes and measure progress over time. Because the module is online, you can learn at your own pace and return to the content whenever you need it.
This e-learning module is accessible through the Learning and Development Zone (LDZ).
NHS staff, Service users and Carers who are NOT linked to CNWL, book your place on Step-Up
Training for staff who want to start a QI project as a Project team leader. This workshop-based programme is delivered over two days and half days and is designed for staff with an improvement idea who want to build practical skills to develop their ideas and drive meaningful change using QI methodology.
Attendees will have the opportunity to access a QI Coach as they work on their QI project via QI coach clinic sessions.
Book your place on LDZ
This training is aimed at Senior Leaders (Band 8a and above) who want to facilitate or sponsor teams doing QI projects. This workshop-based programme is delivered in attendance over a full day session. This course offers training and tools to help Sponsor an improvement project and support teams to either adopt an improvement approach or to undertake QI projects.
Book your place on LDZ.
If you have any further queries, please email QI team on cnw-tr.improvementsupport@nhs.net
Starting in January 2026, this course runs over a four-month period, during which you will actively coach a project towards improvement whilst attending a mix of in-person and virtual training across six days. Places are open for 20 participants in this cohort.
Staff completing QI Coach training will be expected to provide QI advice and guidance in their local area and coach priority improvement projects reporting directly to local service leads who hold responsibility for improvement.
As a result of this programme, participants will:
- Learn how to coach improvement teams on how to develop, test, and implement changes
- Learn how to use the Model for Improvement and Six Stages of Improvement as a roadmap to improvement
- Support teams to identify change ideas and testing them using PDSA cycles
- Become skilled in how to use data for improvement, including how to use statistical process control charts, and other key quality improvement tools
- Build skills in team facilitation, communication, decision making, and understanding team culture
- Apply just-in-time teaching of improvement skills to team members in order to advance the team’s work
- Learn change theory
- Learn concepts of implementation, sustainability, and scale-up
- Leave with a specific plan for how you will continue coaching your team and prepare yourself to coach subsequent teams
To book your place, please email QI team on cnw-tr.improvementsupport@nhs.net
The QI team also provides a range of training and support to programmes that are running across the Trust. Attendance is by invitation only, based on your participation in these programmes. The key programmes we support are:
- Level 3: Gold Management Fundamentals: this programme is designed to support senior clinicians to develop management and leadership skills. Led by the CNWL Chair, Dot Griffiths, and Trust Medical Director, Con Kelly, this year long programme includes significant input from the QI team. All participants must play a leading role in a QI project which they present to the group at a celebration event to close the programme.
- Level 1: Bronze Nurse Preceptorship QI Training: this programme is aimed at newly or recently qualified nurses who are interested in developing their skills and knowledge as they embark on their careers. The QI team have delivered a bespoke versions of Bitesize to participants to cohorts from 2020 to 2023 and continue to work with the Nurse Education team to develop an introduction to QI that meets the needs of this group of staff.
The QI Clinic is here to support your improvement ideas:
Book time with us today to discuss.
We are excited to announce that we have listened to your feedback and have increased our QI Clinic time slots from 20 to 30 minutes. So take the opportunity today to book a QI Clinic slot while they are still available!
To book, send a request stating your preferred date and time to cnw-tr.improvementsupport@nhs.net and we shall confirm back to you with a diary invite and link to your QI clinic slot with a member of the Improvement Academy, or scan the QR code to access a form to direct your help to the most appropriate person in the team.
We look forward to speaking with you!
The Quality Improvement (QI) Community of Practice is a Trust‑wide forum that brings together staff, teams and service users—whatever their level of QI experience—to learn, connect, and grow as an improvement community. We meet virtually every quarter to share ideas, build skills, and strengthen collaboration across CNWL.
If you’d like to receive updates on future sessions, resources, and opportunities to get involved, please contact us at: cnw-tr.improvementsupport@nhs.net