Improving NHS complaints
CNWL’s Patient Feedback and Complaints Service (PFCS) started a QI project to…
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Improvement stories
International Symposium organised by CNWL staff on Early Intervention in Psychosis
Dr David Raune, Clinical Psychologist organised and delivered an international…
Happy Documentation at Kensington and Chelsea CAMHS: Improving patient and clinician experiences of assessment
Over the last 12 months, the team at Kensington and Chelsea CAMHS (Child and…
SECURE STAIRS: Fostering a trauma-informed culture in a young offenders’ institute
Improving medication administration at HMP High Down by reducing the number of missing medications on House Block 6
Following feedback from service users, Verity Miles, Head of Healthcare, and her…
Reducing Category 3 pressure ulcers developed in the Milton Keynes District Nursing service
This improvement story focusses on the reduction of Category 3 pressure ulcers…
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Latest Academy news
Milton Keynes Crisis Resolution and Home Treatment Team celebrates service user Paul Jones
Posted on 5 June 2023
On May 22, 2023, the Crisis Resolution and Home Treatment Team in Milton Keynes organised a celebration to recognise and express gratitude…
CNWL’s Head of Improvement presents at IHI BMJ International Forum in Copenhagen
Posted on 19 May 2023
CNWL’s Head of Improvement, Geetika Singh, presented at the International Forum on Quality and Safety in Healthcare in Copenhagen on 15 to…
Recognition for CNWL Team’s on their improvement work
Posted on 18 May 2023
Four CNWL improvement projects and their learnings were presented at the Bristol Patient Safety Conference on 17 May 2023.
From Tenerife to London: Sam’s journey into Quality Improvement
Posted on 17 May 2023
Sam Diaz Hernández left the sun and sands of Tenerife and moved to London just before the Olympics in 2012.