
Welcome to the CNWL Improvement Academy
Through our education programme and improvement support our students are provided with the knowledge, the skills, the opportunity and the support to contribute to patient safety and to make practical improvements to our clinical and corporate services.

What is QI?
QI is the use of tools and techniques to continuously improve the quality of care and outcomes for our patients. It brings our staff and patients together to improve the quality and safety of the services we provide.
There is no single definition for quality improvement. It can be some or all of:
- A systematic approach to improving quality of services;
- A methodology which teams can use to provide structure and a consistent approach to their improvement work;
- Key elements are:
- A structured approach;
- A shared methodology;
- A framework that allows teams to work in a consistent way;
- A feedback look that allows teams to learn in real time, or as close to real time as possible;
- All of which help teams to bring about changes that result in better outcomes for patients and staff
- For more information on our training about QI at CNWL please book on to one of our trainings
Latest Academy news


Redesigning medical records to improve workflow and patient safety in psychiatric wards
Posted on 23 July 2025

Celebrating the Completion of the Management Fundamentals Programme 2024
Posted on 23 July 2025
On 11 June 2025, we held a successful celebration event marking the conclusion of the Management Fundamentals 2024 training programme, a…

CNWL Improvement Academy collaborative: inpatient mental health wards share progress on improving therapeutic observation and engagement
Posted on 14 July 2025
On 16 June 2025, 18 inpatient mental health teams from across Central and North West London NHS Foundation Trust came together for an…