Improving NHS complaints
CNWL’s Patient Feedback and Complaints Service (PFCS) started a QI project to…
Improvement stories
International Symposium organised by CNWL staff on Early Intervention in Psychosis
Dr David Raune, Clinical Psychologist organised and delivered an international…
Happy Documentation at Kensington and Chelsea CAMHS: Improving patient and clinician experiences of assessment
Over the last 12 months, the team at Kensington and Chelsea CAMHS (Child and…
SECURE STAIRS: Fostering a trauma-informed culture in a young offenders’ institute
Improving medication administration at HMP High Down by reducing the number of missing medications on House Block 6
Following feedback from service users, Verity Miles, Head of Healthcare, and her…
Reducing Category 3 pressure ulcers developed in the Milton Keynes District Nursing service
This improvement story focusses on the reduction of Category 3 pressure ulcers…
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Latest Academy news
Level 2 QI Training on How to run a QI Project
Posted on 12 September 2023
Level 2 QI training on How to Run a QI Project was co-produced and introduced in 2022 to bridge the gap between Bitesize QI training and the…
CRHTT Milton Keynes present their Co-Production practices at an NHS England Event
Posted on 12 September 2023
The Crisis Resolution and Home Treatment Team (CRHTT) from Milton Keynes presented their success story at the "Shine a Light on…
Improving Subject Access Request (SAR) compliance at CNWL
Posted on 10 August 2023
CNWL’s information Governance team led a Quality Improvement (QI) project to improve Subject Access Requests Compliance to 95%.
CNWL Improvement Academy Hi - July 2023
Posted on 21 July 2023
This quarterly communication will share our latest Improvement Academy news across the system to our partners and stakeholders.