Improving NHS complaints
CNWL’s Patient Feedback and Complaints Service (PFCS) started a QI project to…
Upcoming training
Improvement stories
International Symposium organised by CNWL staff on Early Intervention in Psychosis
Dr David Raune, Clinical Psychologist organised and delivered an international…
Happy Documentation at Kensington and Chelsea CAMHS: Improving patient and clinician experiences of assessment
Over the last 12 months, the team at Kensington and Chelsea CAMHS (Child and…
SECURE STAIRS: Fostering a trauma-informed culture in a young offenders’ institute
Improving medication administration at HMP High Down by reducing the number of missing medications on House Block 6
Following feedback from service users, Verity Miles, Head of Healthcare, and her…
Reducing Category 3 pressure ulcers developed in the Milton Keynes District Nursing service
This improvement story focusses on the reduction of Category 3 pressure ulcers…
Tweets
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#high5friday 🖐️ #QITwitter -QI Team @HSJnews Partnership Awards -Read QI article trainee poster prize winner at Safety Conversation buff.ly/3Z9EOsV -Coach Sam Diaz Hernandes inspiring fellow @CNWLNHS social worker -Wonderful Exec QI Conversation with the REST Team
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The @CNWLNHS #QI Team looking fabulous at the @HSJnews Partnership Awards, celebrating the success of the Coach Development Programme.
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Dr Abiram Selladurai, who won the trainee poster prize at CNWL’s Safety Conversation Day event, features in our latest QI story: cnwl.nhs.uk/ia/news/traine… Congratulations to the distinguished list of prize winners! 🏆
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Improvement Coach Sam Diaz Hernandes from the @CNWLImprovement QI Team speaking about his personal journey from Social Worker to QI Coach. An inspiring presentation, ending with an invitation for fellow @CNWLNHS social workers to think about improvement.
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Today we focussed our Improvement Coach Forum on peer coaching using coaching circles. Always good to take a moment for critical thinking, reflection and supporting each other on our coaching journeys.
Latest Academy news
Trainee initiatives celebrated at CNWL Quality Improvement Awards
Posted on 23 March 2023
CNWL recognised some of its staff’s best problem-solving initiatives at the Inner Borough Trainee Quality Improvement Awards in January.
Introducing the Community Mental Health Podcast
Posted on 22 March 2023
Each episode brings a personable human touch to induction and helps support trainees joining Community Mental Health Teams.
International improvement colleagues from Africa visit CNWL's Sexual Health Team to share learning on HIV
Posted on 17 March 2023
International improvement colleagues from Africa visit CNWL's Sexual Health Team to share learning on HIV
IA Newsletter - January 2023
Posted on 20 January 2023
In this quarterly edition of CNWL Improvement Academy news, we reflect on the past five years of Quality Improvement at CNWL and celebrate…