Improving NHS complaints
CNWL’s Patient Feedback and Complaints Service (PFCS) started a QI project to…
Improvement stories
International Symposium organised by CNWL staff on Early Intervention in Psychosis
Dr David Raune, Clinical Psychologist organised and delivered an international…
Happy Documentation at Kensington and Chelsea CAMHS: Improving patient and clinician experiences of assessment
Over the last 12 months, the team at Kensington and Chelsea CAMHS (Child and…
SECURE STAIRS: Fostering a trauma-informed culture in a young offenders’ institute
Improving medication administration at HMP High Down by reducing the number of missing medications on House Block 6
Following feedback from service users, Verity Miles, Head of Healthcare, and her…
Reducing Category 3 pressure ulcers developed in the Milton Keynes District Nursing service
This improvement story focusses on the reduction of Category 3 pressure ulcers…
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Latest Academy news
Developing a Successful Crisis Team Teaching Programme using QI methodologies
Posted on 4 December 2023
The Kensington and Chelsea Home Treatment Team (HTT) shared their successes and learning on producing a teaching programme for their…
Dr. Mehtab Ghazi Rahman appointed CNWL’s Quality Improvement Clinical Lead
Posted on 28 November 2023
Dr. Mehtab Ghazi Rahman will take up the quality improvement role alongside his work as a consultant psychiatrist and the responsible…
Reducing Section 136 delays for patients referred from A&E
Posted on 20 November 2023
The Hillingdon Psychiatric Liaison Team has reduced the time taken from a patient’s arrival in A&E to their onward referral for a mental…
CNWL holds its annual Safety Conversation Day for staff
Posted on 10 November 2023
CNWL hosted it’s fourth Safety Conversation Day for staff, led by the Trust’s Safety Team and sponsored by the Trust’s Improvement Academy.