Posted on: 5 June 2023

On May 22, 2023, the Crisis Resolution and Home Treatment Team in Milton Keynes organised a celebration to recognise and express gratitude to Paul Jones, a service user who had made valuable contributions towards improving the team's services as part of the CNWL Improvement Collaborative.

The event also served as a prelude to an upcoming award ceremony at Trust HQ on June 8 2023, where Paul will receive further recognition for his contributions to the team’s improvement work.MicrosoftTeams-image (17).png

Paul provided valuable feedback and suggestions during a recent Quality Improvement (QI) project aimed at reducing informal admissions to the service. His regular input as a member of the improvement team played a crucial role in their improvement work, prompting the organisation to organise a special celebration to appreciate his impact.

The celebration began with a speech delivered by Isaac Obeng, an Improvement Coach from the central QI team, who acknowledged Paul's outstanding efforts as a member of the QI project team. Isaac also expressed gratitude for Paul's constructive feedback and unwavering commitment to the team’s improvement work, which profoundly informed the QI project team's work and the care they provide to their service users.

Matt Jarrad, CRHTT Service Manager and Claudette Wrake, CRHTT senior practitioner with the team and some staff members also shared personal experiences highlighting Paul's positive impact on their QI project.MicrosoftTeams-image (20).png

During his acceptance speech, Paul expressed his passion for improving mental health services and reiterated his commitment to supporting the Crisis team in their future improvement work.

The celebration and the forthcoming Expert by Experience (EbE) Celebration event highlight the significance of service user engagement and the importance of recognizing and honouring those who actively contribute to improving healthcare services.

Paul's involvement serves as a prime example of the power of collaboration between service users and healthcare professionals. Paul has become a source of inspiration and motivation for the entire Crisis team, leaving a lasting impression with his dedication. We thank him for his contributions.