Single Point of Access

CNWL's Single Point of Access (SPA) is a 24 hour telephone service which offers support, advice and signposting to children, young people and adults who may be experiencing a mental health crisis. 

Family, carers and profressionals can also contact SPA for urgent mental health advice. 

For non-urgent matters, please contact the local team directly and ask to speak to the allocated clinician.

Contact us

In a mental health emergency/crisis or for urgent advice, you can contact us via our all-age SPA:

  • Freephone: 0800 023 4650

  • Email:

  • Text relay: 18001 0800 0234

  • Opening hours: 24 hours a day, seven days a week

Please only attend A&E (Accident and Emergency) departments if you have a physical health emergency. If you are unsure, or it is less urgent then call 111. 

If anyone is at serious risk of harm, call 999 and ask for the police.

Other support available

Best For You brings together digital care tools and apps and provides immediate support for young people requiring urgent mental health care.

Go to​​​​​

If you want 1:1 support with a recovery or lived experience worker, call SPA or your local mental health team for a referral to The Cove, a local community safe space opening 2pm to 10pm every day, 7 days a week, offering appointments in person or virtually.

For more information, visit The Coves web page.

Hub of Hope can help you search for mental health services local to your area.

Visit or download the app. 

Kooth is an online mental wellbeing community for ages 11-25.

Download the app or go to