Phone SPA on 0800 0234 650 if you need help in a mental health crisis, 24/7

If anyone is at serious risk of harm, call 999 and ask for the police.

SPA (Single Point of Access)

CNWL's Single Point of Access (SPA) is a 24 hour telephone service which offers support, advice and signposting to children, young people and adults who may be experiencing a mental health crisis. 

Family, carers and profressionals can also contact SPA for urgent mental health advice. 

For non-urgent matters, please contact the local team directly and ask to speak to the allocated clinician.

In a mental health emergency/crisis or for urgent advice, you can contact our all-age SPA:

Please only attend A&E (Accident and Emergency) departments if you have a physical health emergency. If you are unsure, or it is less urgent then call 111. 

The Coves

The Coves offer you 1:1 support from a community drop-in service provided by Hestia in partnership with the NHS. They offer friendly support to those experiencing crisis or mental health distress, including 16 to 25 year olds.

The Coves provide a safe, and inclusive space for individuals who are struggling to cope with their mental health and daily life. Young people are welcome to bring friends, family or carers along to support them. The service aims to help people reduce their immediate anxiety, create individual plans to support their mental health and reduce the likelihood of recurring mental health crisis.

This includes:

  • Advice, information and signposting
  • One-to-one support
  • Peer support
  • Chill out space
  • Hot drink and snack
  • Groups

The Coves are open 2pm to 10pm, Monday to Sunday, 365 days of the year. Weekly activities available include wellbeing groups, workshops and food collection.

For more information, visit The Coves web page.

CNWL CAMHS approved ​​​​​​​online self-help and support 

Best For You brings together digital care tools and apps and provides immediate support for young people requiring urgent mental health care.

Go to​​​​​

Hub of Hope can help you search for mental health services local to your area.

Visit or download the app. 

Kooth is for children and young adults aged 11-25. ​​​ You can access free, safe and anonymous support through Kooth which is supported by the NHS for anyone who resides in North West London.

Visit our Kooth web page for more information on how to access the service.

Qwell is for all adults aged 18 years and over and sits alongside the existing Kooth service also available to young people. 

Visit our Qwell web page for more information on how to access the service.

CNWL offers a weekly online clinician-facilitated drop-in group for parents and carers covering a wide range of topics, information and support in a relaxed atmosphere.  For more information, email