The Coves is a community based crisis alternative service, provided by Hestia on behalf of Central and North West London NHS Foundation Trust, offering non-clinical support to individuals experiencing a crisis or mental distress, following assessment by the identified CNWL services. We offer urgent appointments to make sure each person gets dedicated time and support. 

We provide a welcoming, safe and supportive space as well as a hot drink and a snack, for anyone (16+ in Brent, Harrow, Hillingdon and KCW) who is assessed to be experiencing or are at risk of developing mental health distress. The Coves aim to equip people with the skills they need to reduce their immediate anxiety, formulate individual self-directed support plans and provide them with information / advice around the local services and resources that may help them moving forward.

  • Advice, information and signposting
  • One-to-one support
  • Peer support
  • Chill out space
  • Hot drink and snack
  • Groups (for information, contact your local Cove team

We offer face to face appointments and yes! We also offer telephone and video call sessions via Zoom. Just let us know your preference.

If you are a resident in Brent, Harrow, Hillingdon, Kensington, Chelsea and Westminster your local Cove is now open access. This means anyone (16+) in these boroughs can just turn up without an appointment between 2pm to 10pm (Monday to Sunday).

A professional from CNWL NHS Trust can refer you to the Cove. For more information and/or details about the service, please call:

  • Brent: 07469 856 963
  • Harrow: 07407 305 206
  • Hillingdon: 07827 535 271
  • Kensington, Chelsea and Westminster: 07827 437081

or drop-in and see the team yourself at the address.

If you would like to attend our service, speak to the team you are seeing, and ask them to help you make a referral to us or contact the Single Point of Access.

  • People under the influence of alcohol or drugs
  • People from outside the CNWL catchment area.

Our locations

For Brent: Brent Hub Community Enterprise Centre, 6 Hillside, London, NW10 8BN

For Harrow: Carramea Centre, 27 Northolt Road, South Harrow, London, HA2 0LH

For Kensington, Chelsea and Westminster: Paddington Arts Centre, 32 Woodfield Road, London W9 2BE

For Hillingdon Cove Café: ​HAYA Community Centre, 90A East Avenue, Hayes UB3 2HR

More information

Email: Hestia.thecove@nhs.net

Website: www.hestia.org/crisis

What our service users say

"Really enjoyed speaking to someone who has been though it [mental health challenges]. The advice really benefited me"

"Thank you for all the help. I really appreciate the help you’ve given me. It’s been great"

"It’s lovely speaking with you. You have been amazing"