The Coves is a community based crisis alternative service, provided by Hestia on behalf of Central and North West London NHS Foundation Trust, offering non-clinical support to individuals experiencing a crisis or mental distress, following assessment by the identified CNWL services. We offer urgent appointments to make sure each person gets dedicated time and support. 

We provide a welcoming, safe and supportive space as well as a hot drink and a snack, for adults (18+) and assessed to be experiencing or are at risk of developing mental health distress. The Coves aim to equip people with the skills they need to reduce their immediate anxiety, formulate individual self-directed support plans and provide them with information / advice around the local services and resources that may help them moving forward.

  • Advice, information and signposting
  • One-to-one support
  • Peer support
  • Chill out space
  • Hot drink and snack

We offer face to face appointments and yes! We also offer telephone and video call sessions via Zoom. Just let us know your preference.

The Coves is accessible through referral, following an assessment from CNWL mental health services including Single Point of Access, Liaison Psychiatry Teams, Home Treatment Teams, or Community Mental Health Services. This is to make sure we can give each individual dedicated time and the right support.

If you would like to attend our service, speak to the team you are seeing, and ask them to help you make a referral to us or contact the Single Point of Access.

From 29 November 2021, the Hillingdon Cove Café is transitioning into an open access community service for people who are experiencing mental health distress. Hillingdon residents (18+) can turn up any time between 2pm and 10pm (Monday to Sunday), with no appointment needed. You can also be referred for an appointment by a CNWL clinical crisis response team. For more information and/or details about the service please call: 07827 535 271, email: or drop-in and see the team yourself at the address.

• Those looking to access the Cove on a repeat basis without referral (except Hillingdon Cove Café)

• People under the influence of alcohol or drugs

• People from outside the CNWL catchment area.