Hestia.pngThe Coves is a community based crisis alternative service, provided by Hestia on behalf of Central and North West London NHS Foundation Trust, offering non-clinical support to individuals experiencing a crisis or mental distress, following assessment by the identified CNWL services. We offer urgent appointments to make sure each person gets dedicated time and support. 

We provide a welcoming, safe and supportive space as well as a hot drink and a snack, for anyone (16+ in Brent, Harrow, Hillingdon and KCW) who is assessed to be experiencing or are at risk of developing mental health distress. The Coves aim to equip people with the skills they need to reduce their immediate anxiety, formulate individual self-directed support plans and provide them with information / advice around the local services and resources that may help them moving forward.

  • Advice, information and signposting
  • One-to-one support
  • Peer support
  • Chill out space
  • Hot drink and snack
  • Groups (for information, contact your local Cove team

We offer face to face appointments and yes! We also offer telephone and video call sessions via Zoom. Just let us know your preference.

If you are a resident in Brent, Harrow, Hillingdon or Kensington, Chelsea and Westminster your local Cove is now open access. This means anyone (16+) in these boroughs can just turn up without an appointment between 2pm to 10pm, Monday to Sunday. You can either attend alone or you are welcome to bring a friend, parent or family member along to support you.

Please note: The KCW Cove is open to those who are 18+.

For more information and/or details about the service, please call the relevant borough Cove directly (Hestia):

  • Brent: 07469 856 963
  • Harrow: 07407 305 206
  • Hillingdon: 07827 535 271
  • Kensington, Chelsea and Westminster: 07827 437081

Another way you can access the service is by speaking to the team you are seeing or by contacting the CNWL Single Point of Access (SPA), who can refer you to the relevant borough Cove.


  • People under the influence of alcohol or drugs
  • People from outside the CNWL catchment area.