Everybody who is cared for by a CNWL service has the right to make choices about the care they receive. This includes information to support your choices.

These pages have been put together to provide service users and their carers with information about the care we provide.

We operate on the key principle that where possible we aim to accommodate our service users in beds closest to home. If we place patients out of area, we will support them on discharge, and if going on leave, if they need to travel back to their homes or area of residence. We will also support families to visit if needed. We recognise that reimbursement for travelling under these circumstances is something that should be enabled and offered in a supportive way for our service user and their families or carers.

We outline how reimbursements would work in the following document (opens PDF).