Phone us on 0800 0234 650 if you need help in a mental health crisis, 24/7
Single Point of Access
- Our Single Point of Access is a Mental Health Crisis Line which offers emotional support and advice to people who require urgent mental health attention, 24 hours a day, 7 days a week. It is open to children and adults of all ages, to people who haven’t previously used mental health services and to carers and family members who might be concerned about someone.
- You can reach us by phoning 0800 0234 650 (Freephone) or emailing firstname.lastname@example.org; we also take calls from 111.
- If you or the person you are calling about are someone who is already receiving care from one of our mental health teams between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.
- Please only attend A&E if you have an emergency about your physical health, otherwise please call our Single Point of Access 0800 0234 650 in the first instance. If you are unsure, or have a non life-threatening medical need, call 111 or visit 111 online who can also direct you to your local mental health crisis line if your concerns are related to mental health.
Other support available
If you want to speak to someone who is not a clinician, ask the mental health team looking after you or call our SPA for a referral to The Cove, a local community safe space opening 2-10pm every day, 7 days a week, offering 1:1 appointments in person or virtually.
For more information, visit The Coves web page.
Kooth is for children and young adults aged 11-25. You can access free, safe and anonymous support through Kooth which is supported by the NHS for anyone who resides in North West London.
Visit our Kooth web page for more information on how to access the service.
Qwell is for all adults aged 18 years and over and sits alongside the existing Kooth service available to young people.
Visit our Qwell web page for more information on how to access the service.