CNWL’s Patient and Carer Involvement Team work with the public and anyone who uses our services to make that patients and carers have a say in how we do things. We do this because involving people with lived experience leads to better services and better health outcomes.

We support and advise teams across the Trust on how to involve patients and carers in local groups, activities, projects, staff recruitment interviews, local committees and staff training.

We run Trust-wide involvement groups, including the Carers’ Council and the Patient Involvement Forum, who advise on CNWL policies and service changes as well as designing and delivering events and publications.  Any CNWL service can send materials or questions to these groups for comment.   

We are supporting services to meaningfully involve patients and carers in Quality Improvement (QI) and helping to increase the numbers of people with lived experience involved in QI.

We look at all patient and carer feedback and help services use this to make local improvements.

We share good practice and innovative ideas about involvement across the Trust.  

There are many options, including:

  1. Joining a committee or group to advise on services
  2. Taking part in a Quality Improvement (QI) project
  3. Being on a recruitment panel to help select CNWL staff
  4. Advising on CNWL policies
  5. Taking part in local activities for patients and carers
  6. Helping design or review information leaflets
  7. Attending patient or carer events and workshops 

We have produced a new involvement strategy which explains how we plan to expand meaningful patient and carer involvement across the Trust. To help achieve this, we have produced some short guides and documents. All of our materials are carefully put together by patients, carers and staff working together in partnership because all have equal expertise and all are great assets to the Trust.

If you are a patient, carer or member of the public who would like to get involved, please let us know and we will talk to you and sign you up to our involvement register.

If you are a member of staff who wants advice on involving people, please check these materials on Trustnet or get in touch with us. We can help you identify suitable people and advise you on things like how to set up a patient or carer group, how to arrange payment and how to make involvement meaningful.

You can contact us on: or call 020 3317 3735

List of resources

  • Patient, carer and public involvement strategy 2019-2023
    • Between 2019 and 2023 and in line with national NHS policy, we will develop, support and expand a partnership approach between patients, carers and staff across CNWL services. We will increase partnership working opportunities for staff, patients and carers and put involvement at the heart of the way we design, improve and deliver services. In our strategy, you’ll see the details of what we plan to do and what we hope this will achieve.
  • Patient and carer skills passport
    • We wanted to find a way for patients, carers and volunteers to record the skills they are using in their involvement with us, whether being on a staff interview panel, attending a course, being part of a committee or volunteering with a service.  A Patient and Carer Involvement Consultant on our team developed this skills passport in collaboration with other patients, carers and staff. We hope people will find this a useful tool to capture their expertise and achievements and help plan future activities.
  • Patient and carer involvement newsletter
    • Keep up to date with the latest goings on in our services across the Trust. We report on interesting projects developed by patients and carers as well as updates on how we are delivering our strategy. You’ll hear from patients, including any interesting stories or events that have happened or are due to take place. This is a great resource for an ‘on the ground’ look at the service.

Get involved

You can help make a difference to CNWL services


We believe that the best health services are ones that are planned, shaped and delivered by patients, carers and staff working together. People with lived experience of health services understand what works well and what doesn’t, so we want to increase the role they have in the design, delivery and improvement of services. By working together as one, we believe that great things can happen and we hope you will join us on this new journey.


By filling in the form below, you’ll be added to a database of service users and carers that the Trust can contact when involvement opportunities arise. For some roles, there may be an informal application process and we can’t guarantee that everyone who applies will always get a role. But we will try our best to match people to something and we will try to match you to the most appropriate opportunities, based on things like where you live or what kind of services you’ve used. By doing this, both you and staff can get the most out of involvement. All information will be held securely by the central involvement team, and you’ll only be contacted about relevant opportunities and events – we won’t send you ‘spam’!

Want to know more? Contact us 

020 3317 3735


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