Welcome to the CNWL Improvement Academy

What is QI?

QI is the use of tools and techniques to continuously improve the quality of care and outcomes for our patients. It brings our staff and patients together to improve the quality and safety of the services we provide. 

There is no single definition for quality improvement.  It can be some or all of:

• A systematic approach to improving quality of services;
• A methodology which teams can use to provide structure and a consistent approach to their improvement work;
• Key elements are:
• A structured approach;
• A shared methodology;
• A framework that allows teams to work in a consistent way;
• A feedback look that allows teams to learn in real time, or as close to real time as possible;
• All of which help teams to bring about changes that result in better outcomes for patients and staff
• For more information on our training about QI at CNWL please book on to one of our trainings