Posted on: 5 June 2025
MHCAS was featured on ITV News London this week, highlighting the vital work being done to improve support for people experiencing a mental health crisis.
The Mental Health Crisis Assessment Service (MHCAS) provides a calm and safe space for those in crisis, instead of attending busy emergency departments.
It’s open 24/7 and anyone over 18 from Kensington and Chelsea, Westminster, Brent, Harrow, Hillingdon, or Hammersmith and Fulham can walk in and be seen by a mental health specialist within ten minutes.
Staff are helping around 18 people each day and most of these patients (90%) are supported with community-based care, meaning they don’t need to be admitted to hospital.
During the ITV segment, reporters toured the facility, visiting assessment rooms, private bedrooms, a lounge space, and the control centre where staff monitor arrivals. They also spoke to a range of staff, including doctors, nurses, service managers, and healthcare assistants.
