In a mental health emergency

Please only attend A&E if you have an emergency about your physical health, otherwise please call our Mental Health Single Point of Access or walk in to our Mental Health Crisis Assessment Centre (location and more information here - opens link). 

Single Point of Access

  • For London Boroughs, phone us on 0800 0234 650, and for Milton Keynes phone us on 01908 724365 if you need help in a mental health crisis, 24/7. You can also email cnw-tr.spa@nhs.net Both London and Milton Keynes telephone numbers are Freephone numbers. We also take calls from 111.
  • Our Single Point of Access is a Mental Health Crisis Line which offers emotional support and advice to people who require urgent mental health attention, 24 hours a day, 7 days a week. It is open to children and adults of all ages, to people who haven’t previously used mental health services and to carers and family members who might be concerned about someone.
  • If you or the person you are calling about are someone who is already receiving care from one of our mental health teams between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. 

  • You can also call NHS 111. If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can also contact your local crisis service by calling NHS 111 and selecting the mental health option. This is an additional way to contact crisis services, and does not replace the Trust’s Mental Health Crisis Line You can read more about NHS 111 on this page 

Other support available (in all boroughs)

Not ready to speak to someone? Visit Hub of Hope to find what services are open near you.

Other support available (London)

People in North West London experiencing a mental health crisis can access CNWL’s Mental Health Crisis Assessment Service on a walk-in basis, with no referral needed.

Further details about the service and its location can be found on our MHCAS webpage.

If you want to speak to someone who is not a clinician, ask the mental health team looking after you or call our SPA for a referral to The Cove, a local community safe space opening 2-10pm every day, 7 days a week, offering 1:1 appointments in person or virtually.

For more information, visit The Coves web page.

Kooth is for children and young adults aged 11-25. ​​​ You can access free, safe and anonymous support through Kooth which is supported by the NHS for anyone who resides in North West London. 

Visit our Kooth web page for more information on how to access the service.

Other support available (Milton Keynes)

Adults can come to the crisis café if they find themselves in crisis or mental distress. They are open seven days a week from 5pm to 11pm.

Alternatively, if you live in Milton Keynes but are unable to access the Crisis Café, you can call us on 01525 722225 where we can also offer support. 

Further details about the service and its location can be found on the Mind BLMK website.

Support in a physical health emergency

Please only attend A&E if you have an emergency with your physical health. See this page for NHS urgent support 

If you are unsure, or have a non life-threatening medical need, call 111 or visit 111 online NHS 111 is here to make it easier and quicker for people to get the right advice or treatment they need.

CNWL also offers some urgent physical health services - numbers below if you are known to these services or referred by a GP. 

Camden Integrated Community Healthcare (CICH) is made up of district nursing, nursing care, rehabilitation, self-management and enablement for people in their own homes and other community settings;  providing high-quality care to support GPs in managing often complex housebound patients to live as independently as possible. For contact details and to find out more, visit this page. 

Hillingdon Rapid Response Service provides a single point of contact for adult patients experiencing a health crisis who could be safely cared for in the community instead of being admitted to hospital.  Telephone: 01895 633546 Email: cnw-tr.hchcontactcentrerefs@nhs.net To find out more, visit this page. 

The Community Independence Service (CIS) is an intermediate person-centred service providing advanced short-term nursing care, occupational therapy, physiotherapy and social care to people with immediate health issues or needs which affects their mobility or day-to-day activities. The service aims to provide safe clinical care at home which helps people to avoid unplanned hospital admission or returning to hospital after a recent discharge. The service is available seven days a week from 8am to 10pm for adults over the age of 18 who live in, and are registered with a GP in the following boroughs:Find out more at this page. CIS Single Point of Referral number is 0300 033 0333 Email: cnwl.cis3borough@nhs.net

Adult Community Health Single Point of Access provides 24 hour telephone support for adult physical health services in Milton Keynes, such as district nursing, frailty and continence. You can call us on 01908801108 or email cnwl.mkchsadultspa@nhs.net Open 8.30am to 7.30pm, Monday to Friday. On weekends and bank holidays: 9.15am to 4.45pm.

Your local pharmacy is a good first point of call for medical advice if you are feeling unwell. A new Pharmacy First Service, allows community pharmacists to care for local people without the need for them to visit their general practice.