Camden and Islington Wheelchair Service

The service is for children and adults who are registered with a Camden or Islington general practitioner (GP) and who have a permanent disability affecting their mobility. 

The service is not suitable for people who:

• Require a wheelchair for less than six months
• Are undergoing rehabilitation or who are not medically stable
• Require outdoor-only powered mobility
• Are living in a nursing home/ residential home and require a wheelchair for transit use only

We accept referrals from general practitioners (GPs) or by another health or social care professional, for example, a consultant, nurse, physiotherapist, occupational therapist or social worker, using the referral form below. Clients already known to the service are able to self-refer via phone or email.

Instructions on how to complete the referral form

• Download the form (opens PDF)
• All mandatory fields must be completed, these are fields highlighted in red.
• Please make sure the date is written as DD/MM/YYYY. For example, if you want to write the date 10 March 2018, you would write it as 10/03/2018.
• Once you have completed the form, go to 'File' and 'Save as' so that you save a copy of the form on your computer somewhere.
• Attach the saved form to an email and send this to cnwl.candi.wheelchairservice@nhs.net. You will receive an automated reply from Candi if it has been sent successfully. 
• Please try to complete the mandatory (highlighted red) fields. We will send forms back if mandatory fields are not completed as we will not be able to process the referral without this information

Services are available from 9am to 5pm, Monday to Friday, excluding bank holidays.

Wheelchairs provided by the service are maintained and repaired free of charge by our approved repairers, AJM Healthcare.

Clients can contact AJM Healthcare, Monday – Friday, 8am – 11pm on:

Tel: 0808 164 2040

You can also email a request to: ajm.healthcare@nhs.net ​​​​​​

When contacting AJM Healthcare, make sure you have the following details ready:

• Your name and address
• Wheelchair model and type (if known)
• Nature of repair required.

Please note: Wheelchair Service Drop-in Clinics will be paused until September

• Over the summer, we’re taking the time to focus our resources towards our waiting list for scheduled appointments. This is because we will experience staff shortages through July and August but will be back to normal in September.

What do I do if I need support during the summer?

• AJM will be your first point of contact for repair call outs. Please contact them on 0808 164 2040, option 2 to arrange a repair.

If you have any questions, please contact the Wheelchair Service on 0203 317 5040.

If you need help in a crisis, please do the following

• Contact the CNWL service looking after you during their office hours
• If the crisis is during when your service is closed, there are alternative options provided by the NHS found on this page.
• If you are not already being looked after by CNWL or elsewhere within the NHS, see your GP during normal working hours as they can then refer you to a local service.

Find your closest GP on NHS Choices.