Posted on: 22 February 2024

The Care Quality Commission (CQC) has today published a report about the quality of four services at CNWL and an assessment of whether the Trust is well led. The inspection took place from July to September last year.

The CQC has rated the Trust Good once again. They have also rated us Good for being well-led and continue to say we are Outstanding for Caring. For safety the Trust's rating is now Requires Improvement.

The CQC chose to inspect forensic inpatient wards, long stay rehabilitation wards, child and adolescent mental health (CAMHS) wards and mental health crisis services on this inspection. 

Claire Murdoch, Chief Executive of CNWL said:

“We’re very pleased to be rated as Outstanding for Caring as well as Good overall, and Good for being well-led. We take particular pride in hearing the CQC’s feedback about our staff being very committed and caring about the services they deliver to our patients and communities. The CQC also noted how we’re taking onboard the views of people who use our services to shape improvements to the standard of care we provide and that we’re working well with other organisations to meet the needs of our local population.

“We were disappointed to have our rating for safety moved from Good to Requires Improvement. Importantly, we’ve developed thorough plans to make improvements in the areas the CQC highlighted and we brought forward the intended closure of one of our services based on their findings.

“We take all this feedback very seriously and together we will learn from the CQC’s comments and make any changes needed to consistently deliver high quality standards for patients across all our services”.

The full report and press release from the CQC is published on their website