11 August 2025

At CNWL we believe providing high quality mental health care for each individual person is fundamentally important. Therefore, we are excited to announce that, in August, the NHS is again launching a major national survey on people’s experiences of using mental health services. If you used services in April or May 2025, you could be invited to take part and give your feedback on the quality of support you received.

In last year’s national survey, we received 216 responses from people aged 16 and over and they used the survey to tell us what is working well and what requires improvement. Thanks to their feedback, we were able to improve the way that care plans are made and discussed, so that many aspects of a patient’s life are considered when deciding how care should be provided. We are also doing more to involve family and friends, if the patient wants this. 

People will be randomly chosen to take part in the national survey and then given the choice of completing it online or as a paper questionnaire. The survey is confidential, carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker. Your responses are not shared with our staff, so they will not see your answers. Participation in the survey will not affect your care or treatment. The NHS Community Mental Health Survey has Section 251 (NHS Act 2006) approval to process contact details.

Results will be published in Spring 2026 and will be used to assess and help improve Community Mental Health Trusts in England. What we learn will enable us to identify key priorities, helping to provide the very best care for you and our community.

If you are invited to take part, whether contact with our services was regular or minimal, know every voice is valued.

If you are invited to take part in the survey and need help completing it, please call Quality Health freephone helpline on: 0800 783 1775 or email the team on helpline-QH@iqvia.com

For more information about the survey, please visit http://www.cqc.org.uk/cmhsurvey.

For information about we use your data, please visit: https://www.cnwl.nhs.uk/patients-and-carers/your-information ​​​​​​