CNWL staff go the extra mile!
CNWL staff received high praise this week from a former patient of the Riverside Centre, Hillingdon Hospital, who wrote to the Uxbridge Gazette. The patient said, “Staff at the Riverside Centre have been incredibly supportive and helped me enormously in my recovery from a fairly serious bout of depression. They are the most dedicated bunch of professional people. My thanks to all. You are doing a great job!” The Riverside Centre provides support for people with complex or challenging behaviour in a community setting.
Staff at the Oak Tree Ward, Hillingdon Hospital also received a wonderful compliment. In a letter sent to the Trust, a carer said “They are a team to be proud of! It seemed the condition would never end (but) my wife has become far more settled and is mixing with other patients and taking part in activities. She is smiling again.” The Oak Tree Ward provides assessment and treatment for patients with mental health problems.
Claire Murdoch, CNWL Chief Executive said, "Staff really appreciate these comments - thank you! It's nice to be appreciated. It also helps us to know what patients really like from staff and that means when we recruit staff - and we're recruiting now - we choose people who are qualified but also have the qualities patients tell us they like."
Some other compliments received this week included:
“I wanted to send a big hearty thank you to the team of doctors, care coordinators, occupational therapists and social workers who were involved in my care for the past three years.”
“I must say how impressed I am with the services at 1b Beatrice Place. I was worried about the stigma associated with mental health. Everyone has been very kind to me to which I am truly grateful. I would say I got first class treatment from the Early Intervention Team.”
“I wanted to thank your organisation for providing such a good Psychological Therapies Service at Mount Vernon. My health has improved dramatically and I can apply the techniques to cope with the challenges life brings.”
The NHS touches everyone at some time in their lives and at that time care and compassion are what matter. If you would like to make a compliment, comment or complaint visit http://www.cnwl.nhs.uk/have-your-say/compliments-complaints-and-concerns/patient-advice-and-liaison-service-pals/ and tell us how we did.