CQC Lifts Warning Notices at Campbell Centre after unannounced inspection finds “significant improvements”

The CQC made an unannounced inspection at the Campbell Centre on 4 August and they published their report today, Wednesday 1 October.

The 26 page Report can be found here.   

They were following up concerns they had identified in March and November 2013 with Warning Notices requiring improvements issued in April 2014.

The Warning Notices have now been lifted and we have been found to meet standards in eight of the nine areas they looked at.

In one area, records, they logged a concern that “accurate and appropriate records were not always maintained”. They judge this to have ‘moderate impact’.

The CQC report says, “We carried out this inspection to check whether improvements had been made since our last inspection of the services. We found significant improvements had been made across all of these areas and the  service had met the warning notices and remaining areas of non-compliance”

They continue, “overall people we spoke with and results from surveys demonstrated that people were positive about the care and treatment they received in the service. One person told us , ‘they are very good here at sorting out my long term illness’ and went on to say ‘generally this place is very good and has saved my life.’ A small number of people we spoke with did not feel engaged with staff in aspects of their care.”

Claire Murdoch, Chief Executive, said, “I am so pleased the CQC have reached this conclusion. I know our staff worked really hard and actually wanted the CQC to come sooner! This good news reflects solid hard work from staff and I thank them for that. Since we won this contract (April 2013) we’ve wanted it to be a great success and worked with our partners in the local NHS and Milton Keynes Council to make it so.

“The CQC judgement is right and accurately measures progress but still points to further improvements needed; with this encouragement I am confident we will. I repeat my apologies to the local population over the failings of the past and I hope this shows them we listen, act and improve.”

Dr Nicola Smith, GP Chair of Milton Keynes Clinical Commissioning Group, said, "The CQC report is welcome news and reflects what the service users have been telling us, which is that they have seen huge improvements in the past few months.”

"We recognise that the report identifies further improvements that need to be made, but we have every confidence that CNWL will work hard to ensure that progress continues to deliver the best possible service. We will continue to support them in those efforts."