Beatrice Place warning notices lifted

The  CQC (Care Quality Commission) today issued their report on 3 Beatrice Place and lifted Warning Notices issued in December 2013.

Of the 4 areas of concern the CQC were following up, the Trust is now meeting standards in three but not in one (and the CQC say the outstanding issue has “a moderate impact on people who use the service”).

No further Warning Notice has been issued about the risks set out in the CQC report on page 8; we have addressed them with an action plan.

The full report is here:

A further Inspection of the Campbell Centre in Milton Keynes, is expected.

Claire Murdoch, Chief Executive, said, “This is really good, positive news. We have worked hard on the concerns the CQC identified. I am pleased that this work is recognised in the report and that a number of positive comments, especially from family members of patients, are recorded. I want to thank all the staff who have worked hard on this and the families who have helped us too.

“I want to repeat my apology to patients and their families about the failings the CQC originally identified; these were shortcomings in the standards people should expect.

“It’s been a humbling experience too; it shows the importance of vigilance and monitoring from local staff and managers - which we do – but also how others can help. Informed and experienced observers can stand back to consider if what seems to be good practice is in fact falling behind modern expectations; to see the whole wood not just the trees. This is something we have started to step up.

“We also ask any patients and their families to talk to us if they have any worries – this can really help them and could help others too.

We do listen and we do act and this report shows that.

Last Saturday, 19 July, we held a barbecue at 3 Beatrice Place for residents, families and staff. Huge numbers of burgers and sausages were expertly produced and all disappeared in the sunshine. The Mayor of the Royal Borough of Kensington and Chelsea, Councillor Mrs Maighread Condon-Simmonds (herself a nurse), popped in and chatted to each resident. The event was rounded off with singing and dancing. Thanks to all the staff at Beatrice Place who spent weeks planning and organising this wonderful event showing the real spirit of the Unit.”