Posted on: 23 February 2022

An AI therapy chatbot called Wysa aims to change the way people access NHS mental health services.

Dr Lucy Wilson-Shaw, consultant clinical psychologist at CNWL, said: “We in Kensington and Westminster services can’t wait to see the impact that a CBT chatbot might have on patients while they wait for therapy. We’ve partnered with Wysa to test out if we can help more people faster and more effectively. We are always looking to find ways for people to be able to access the help they need as quickly as possible and to reduce any barriers and anxiety people feel about coming to a Talking Therapy service. Some people may find the anonymity of a chatbot reduces anxiety about starting therapy and we hope it will help people to start the work sooner and better prepare them for meeting with the Therapist and making the best use of their therapy sessions.”

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