In line with Government guidelines, we have taken the decision to close the Adult Hearing drop-in clinics with immediate effect for the foreseeable future. This affects the weekly drop in at Eaglestone Health Centre on Wednesday mornings, the monthly drop-in clinics at Wolverton Health Centre on the third Thursday of each month and the last Friday of each month at Newport Pagnell Medical Centre.

The Adult Hearing Service are no longer able to see clients face-to-face. If you wear hearing aid(s) provided by our service and have problems with these, you can ring the office on 01908 725330 to discuss how we may be able to help you.

If you have experienced a sudden loss of hearing or have concerns about the health of yours ears, please seek advice from your G.P.

Milton Keynes Adult Hearing Service provides hearing screenings, and checks the ear health of people over the age of 16.

We are a small and dedicated team of five offering a simple service for adults (16+) in Milton Keynes who experience hearing difficulties. 

The people closest to us are normally the first who begin to notice changes in our hearing. If you have any concerns about your ear health, or hearing levels we can help. 

You may require a hearing test, and an onward referral to an Ear, Nose and Throat team. We can organise this for you too.

Other clients are not worried about hearing levels, yet have other concerns about their hearing. This may require a hearing test and an onward referral to an Ear, Nose and Throat team. We can organise this for you too.

If you have any concerns about the health of your ears or your hearing levels, are aged over 16 and registered with a Milton Keynes general practitioner (GP), then you can refer yourself to the service. Click here to for a detailed explanation of how to refer yourself, if you are a new service user. 

Exclusion criteria

We cannot see the following people via self-referral:

  • Anyone under the age of 16
  • Anyone with learning difficulties
  • If you require home/nursing home visit
  • If you are currently under the care of Milton Keynes Audiology Department

Learn more about what happens at a drop-in clinic. We do not offer re-tubing or battery service. For these you need to visit the drop in clinics run by SARC.

Please note the drop in clinics are not NOT hearing tests, they are for hearing screening. The outcome of the screening will determine whether you require a hearing test. 

Please be aware some GPs do not come under Milton Keynes Commissioning Group, which means the Adult Hearing Service will not be able to see you. Examples are Hanslope, Woburn and Aslplands.

If you have any concerns about your hearing, are aged over 16 and registered with a Milton Keynes general practitioner (GP), then you can refer yourself to the service.

NHS e-Referrals (GP Referral)

If your GP has decided you require an NHS hearing test, they will refer you via a national system called e-referrals. This is how it works:

  • You will be given some paperwork with a reference number
  • The paperwork will contain instructions to ring the Adult Hearing Service admin office on 01908 209314 (confidential out of hours answer machine available)
  • On the call, you will be asked for the reference number and person details.
  • We will have to check that your referral has been received from the GP and approved
  • We will call you back to book your appointment

You do not need a GP referral. Alternatively, you can just attend one of our drop-in traige clinics.


To book another appointment, ring the office on 01908 725330. If you get the answer machine, please leave a clear message with your details and a contact number. A member of the team will respond within 1 work day.

 If you do not hear from us, it may be due to a reason below:

  • Our telephone number appears as 'withheld' and we will not be able to call you, if you have a block on these numbers.
  • If you are not available and do not have an answering machine where we can leave you a message.

If either of these are the case, you will have to ring us again.

Alternatively, you can email us at and we will aim to respond within 1 working day.

Please note, we do not offer repeat hearing tests within three years unless there is a medical reason for it.

Please note we are not a battery distribution centre and do not provide replacement tubes. You will have been provided information on where to obtain these in your initial pack. Please also see links on the right for battery issuing centre's.

Services are provided at a number of clinics across Milton Keynes and surrounding villages, as follows:.

  • Eaglestone Health Centre: every Wednesday, 9am to 12 noon
  • Newport Pagnell Medical Centre: last Friday of every month, 12noon to 3pm
  • Wolverton Health Centre: third Thursday of every month, 9am to 12noon 

You do not need to make an appointment, just walk-in. You will be seen for a screening assessment. This is to check the health of your ears and to discuss the screening results to decide if a hearing test would be of benefit to you.

Bus: 1, 4, 5/5A, 18, 19, 24, 25, 28/29, 32

Rail: Milton Keynes Central

Parking: Pay and display

When you come in for a hearing test, you should allow:

  • 5 minutes for the initial assessment, which includes completing a questionnaire and learning about your concerns surrounding your hearing. (You may have to wait beforehand to be seen)
  • The actual hearing test takes about 45 minutes.
  • 1 hour for the fitting of hearing aids (should you need them)

The process of a hearing test

  • You will be provided with headphones (recommended to remove earrings) and a response button
  • You will hear a number of little sounds, which you have to respond to using the response button
  • The purpose is to understanding the quietest sounds you can hear and takes into account the entire hearing pathway, from the outer ear to the brain.
  • On occasions, we may need a second headset called bone-conduction testing. For this, we use a smaller headband, which sits behind your ear.
  • Once again, we will repeat sounds that you will have to respond too.

What happens next?

If you require hearing aids, these will be arranged for you and fitted. Click here *LINK* to learn more about what happens during fitting.


Occasionally, people do not want a hearing aid, which is fine and we respect your decision. You can always get back in touch, should you change your mind. 

Ear Nose and Throat (ENT) advice

You may not require a hearing aid but have other concerns regarding your ears. For example, you may experience a feeling of fullness/pressure or sudden onset of tinnitus (sounds that only you can hear in your head). On these occasions, we may refer you to direct or alert your GP and request they refer you to the Community ENT Service or Hospital ENT Service.

Any person aged 16+, registered with a Milton Keynes GP can attend one of 3 drop-in clinics for their hearing to be screened.

Please be aware that children, individuals with learning disabilities, dementia or those who require home visits will need a GP referral to the Milton Keynes Audiology department.

What happens at a hearing screening test

We will ask you to complete a form, which asks for your personal details.

You will be seen by a member of the adult hearing team who will take a look inside your ear canal to check the ear drum is healthy and clear of wax and infection. If excessive wax or an infection is present, we will advise you to contact your GP surgery.

A screen device may be used to play certain sounds to ascertain if you would benefit from hearing aids. If yes, an appointment will be offered to return for a full NHS hearing test. We have three centre's but the hearing test would take place at Eaglestone Health Centre.

Some people do not require a hearing aid but will have other concerns regarding their ears, which requires a hearing test. This will be discussed in the screening clinic and, if needed, a hearing test will be booked.

Our locations

Eaglestone Health Centre
Standing Way
Milton Keynes

Opening hours: Every Wednesday from 9am to 12pm

Wolverton Health Centre
1st Floor
Gloucester Road
Milton Keynes
MK12 5DF

Opening hours: Every third Thursday of every month from 9am to 12pm

Newport Pagnell Medical Centre
Queens Avenue
Newport Pagnell
Milton Keynes
MK16 8QT

Opening hours: Every last Friday of the month from 12pm to 3pm

Hearing aids come in different sizes, levels of application, ease of handling, volume control and availability of special features. A hearing aid will be dependent on the nature and severity of hearing loss and the dexterity of the user.

Mutual components of a hearing aid are as follows:

  • Microphone: A microphone picks up external sounds.
  • Amplifier: This makes sounds louder.
  • Receiver: Delivers amplified sound into the ear.
  • On and off switch
  • Battery pack
  • Earmolds or Earpieces: Direct the flow of sound into the ear and enhance sound quality. 

Your hearing aid

If you choose to wear hearing aids, the following will happen:

  • You will be offered a choice of colour to choose from (see picture below)
  • We will advise which style of hearing aid suits your clinical and physical requirements
  • We will organise an ear impression, if needed
  • We will book a fitting appointment.