Mental health and wellbeing support
Everyone is different, so the help they need will be different too. Good mental health allows us to live life in a positive and meaningful way. It helps us to work or study to our full potential, cope with day-to-day life stresses and be involved in the community.
Here is a range of services to support you on your wellbeing journey:
Want to talk with a trained counsellor or perhaps create a space just for you to build your own mental health and wellbeing toolkit?
In North West London, you can access free, safe and anonymous support through an online mental health community provided by qualified practitioners. There are no waiting lists and you can access this service from any internet connected device - no downloads necessary; qualified practitioners are available weekdays from 12 noon to 10pm and from 6pm to 10pm on weekends. There are two services, one for children and young people (Kooth) and one for adults (Qwell).
- Kooth.com is for children young people 10-25 years. The content of this site is specifically aimed at children and young people
- Qwell.io is for Adult over 18 years. The content of this site is specifically aimed at the adult population.
Create a free account, talk to a qualified professional online, connect with other young adults, or discover self-help tips and tricks.
The Kooth/Qwell Chat and Messaging functions can get you in touch with a qualified practitioner who can talk through anything that’s bothering you and offer support and advice.
Kooth/Qwell also includes discussion boards where you can start or join a conversation with other members on all sorts of things, from anxiety to relationship advice or tips for relaxing after a stressful day. The Goals tab allows you to set your own personal goals and track progress.
No waiting lists. No problem too big or too small. Speak with a counsellor today. https://www.qwell.io/
These services are provided by Kooth and supported by the NHS for anyone who resides in North West London.
Want to find out about local support and NHS approved mental health Apps?
Best For You website provides a library of NHS approved mental health Apps, educational content and a directory of local support services for young people and families in North West London. Click image below to access:
The Young Adult Community Navigation service provides emotional and practical support to improve the mental health and wellbeing of young adults.
Community Navigators work with young adults to offer an individually tailored service to meet their needs. They take support young adults with their goals, including offering help with wellbeing, benefits, housing, employment, education and access to local services.
This service is provided by local voluntary, community and social enterprise organisations in partnership with Central and North West London NHS Foundation Trust.
How do I refer myself (as a young adult) or someone else (as a professional)?
CNWL's Recovery and Wellbeing College
All their courses and workshops are co-developed and co-delivered by people with lived experience of recovery alongside people who have clinical or health professional experience . They cover a range of subjects relating to mental health, physical health and wellbeing.
They will help you to explore your wellbeing goals and access learning and support.
There is a range of online and face to face leanring available for example, 'Understanding Anxiety - an online or in-person workshop.'
Talking Therapies: Get help with stress, anxiety or depression
The NHS Talking Therapies service provides a range of talking therapies for people who feel anxious and worried or down and depressed. We also have support for those who think they might have an eating disorder, this service is called STRIDES, for this service please click here.
Talking Therapies is offered in different ways, including:
- using a self-help workbook with the support of a therapist
- as an online course
- one-to-one in person, over the phone or through video consultation
- in a group
To refer yourself to Talking Therapies, complete a self-referral form
We offer a range of talking therapies for a number of problems which are all supported by evidence and delivered by Psychological Wellbeing Practitioners or Psychological Therapists.
Getting support as soon as you start having difficulties can help to reduce their impact.
You do not need a referral from a GP, you can refer yourself directly through: https://www.nhs.uk/service-search/mental-health/find-a-psychological-therapies-service/
This NHS service is provided by Central and North West London NHS Trust.
- Kensington and Chelsea, Westminster is 16 years and over
- Harrow, Hillingdon, Brent is 18 years and over
CNWL has services for all kinds of eating disorders, from mild to severe. We believe everyone deserves support.
STRIDES: Support to Recovery in Disordered Eating Service
STRIDES is a new talking therapies service that is there especially for 18-25’s to offer help early before things get worse. Talk to your GP and they can refer you to access the support. Click here for more information.
Specialist eating disorder service
This service is for people suffering from anorexia nervosa, bulimia nervosa and other eating disorders.
- For young people aged 17 years and under click this link: https://www.cnwl.nhs.uk/services/mental-health-services/eating-disorders/community-eating-disorder-service-children-and-young-people
- For young people aged 18 years and over click this link: https://www.cnwl.nhs.uk/services/mental-health-services/eating-disorders/vincent-square-eating-disorder-service
The Coves are a community drop-in service provided by Hestia in partnership with the NHS to offer friendly support to those experiencing crisis or mental health distress, including 16-25 year olds.
The Coves provide a safe, and inclusive space for individuals who are struggling to cope with their mental health and daily life. Young people are welcome to bring friends, family or carers along to support them. The service aims to help people reduce their immediate anxiety, create individual plans to support their mental health and reduce the likelihood of recurring mental health crisis.
- Advice, information and signposting
- One-to-one support
- Peer support
- Chill out space
- Hot drink and snack
The Coves are open 2pm to 10pm Monday-Sunday, 365 days of the year. Weekly activities available include wellbeing groups, workshops and food collection.
For Hillingdon Cove Café: Apple Blossom Cottage, Rear of Apple Blossom Lodge, 64 Ickenham Rd, Ruislip HA4 7DQ
For Brent: Brent Hub Community Enterprise Centre, 6 Hillside, London, NW10 8BN
For Harrow: Carramea Centre, 27 Northolt Road, South Harrow, London, HA2 0LH
For Kensington, Chelsea and Westminster: Paddington Arts Centre, 32 Woodfield Road, London W9 2BE
- Kensington and Chelsea, Westminster is 16 years and over
- Harrow, Hillingdon, Brent is 16 years and over
North West London NHS mental health helplines are open 24hrs, 7 days a week, 365 days a year.
If you need urgent help or for someone you know in a crisis, get help or advice from our trained mental health advisors.
Have you been referred to Adult Mental Health Services? Here's a guide of what to expect
Adult Mental Health Services are provided by a network of Community Mental Health Hubs and a range of specialist services.
Community Mental Health Hubs provide an intervention-based service focused on your recovery. By interventions, we mean working with you in ways we know can help young adults improve things, such as social support, medication or talking therapy.
The interventions we offer are:
- Social inclusion and employment
- Accommodation and daily living
- Statutory and legal
- Psychological interventions
- Family and carer support
- Medication and medical advice
- Physical health care
- Support after the hub
You'll need to talk to your GP to use some mental health services. This is known as a GP referral. Your GP can also talk to you about your mental health and help introduce you to the right mental health service for your needs including access to the Community Mental Health Hubs. You can also speak to your social worker or other health professional about your needs and referral to mental health services.
Some of our services you can refer yourself to directly such as NHS Talking Therapies for anxiety and depression or you can access support anytime from a free, safe anonymous online mental health community.
Need help urgently? Call our 24 hour mental health line (Single Point of Access)
Once you've been referred to the Community Mental Health Hub, you will be assigned a named worker in the team before your first appointment takes place – this person will be most involved in your care and you can ask to speak to them if you ever need support.
At your first appointment your named worker will work with you to develop a personalised care plan.
If you have a friend, carer or family member who you would like support from, they can be included in the plans.
You and your named worker will agree on the kind of care you would like to receive from us and how long it is likely to last. Within four weeks we will make a start with you on the treatment agree in your care plan.
If you were accessing Child and Adolescent Mental Health Services (CAMHS) and have now been referred to Adult Mental Health Services or moved back under the care of your GP.
This leaflet is a guide for transitioning out of CAMHS, and what this can look like.
What young adults say about mental health services
Young Adult, age 19
"I think I would encourage young people to access support because I learnt first hand what happens if you don’t. However I feel like it should be easier for young people to understand exactly what kind of support is available and how individual services work; this way they can get the most out of what is available."
Young Adult, age 18
"Accessing support as a young adult can really get you back on track and realise how important it is to prioritise yourself. A lot of people, myself included, fail to look after and be there for ourselves emotionally as we would want to be there for a friend who is going through a tough time."