Posted on: 4 October 2023
Nicola Jhumat, the Assistant Director for KCW Urgent Care at St Charles Mental Health Centre writes about the collaborative work she has done with CNWL’s Volunteer to Career (VtC) programme and how this led to transformative changes in healthcare.
“Through my collaboration with the Volunteer to Career (VtC) programme, I have initiated many transformative changes in healthcare, establishing a legacy of empowerment and connection within our community.
A collaborative vision
Working in synergy with the Volunteer to Career (VtC) programme, I co-created the Care Support Volunteer role. It was a co-produced position guided by my team's specific needs and aimed at fostering opportunities for volunteers to gain the necessary skills for a future in health and care.
The VtC programme is part of CNWL Volunteer Services Team more than a stepping stone to a rewarding career; it's a gateway to volunteers’ personal and professional growth in the vital healthcare sector. The programme provides support and guidance, helping pave a smooth path for our volunteers to transition into fulfilling roles within the NHS.
I took on 16 Volunteers, and more to come
Under my direction, 16 volunteers have joined our team at St Charles Mental Health Wards. Their presence within our unit has been likened to a spark, igniting new life, energy, and compassion in our care. Just as a spark can initiate a powerful reaction, these volunteers have catalysed positive changes, enhancing the atmosphere with their enthusiasm and dedication, leaving an indelible mark on both patients and staff.
From left to right: Disha, Care Support Volunteer (first left), Ashley, Care Support Volunteer (middle, facing backward), Nicola Jhumat, Assistant Director for KCW Urgent Care (far right), Cristina, Care Support Volunteer (far right, middle), and Rania Adams, Volunteer to Career Lead, seated in a chair.
Empowering volunteers, enriching lives
"These volunteers have become like family to us. They're not just assisting; they're changing lives." – a quote from our Ward Manager at St Charles Mental Health Hospital. 16 have been part of this programme at St Charles, five have secured jobs after carrying out this role, including three within CNWL. Additionally, four volunteers are now pursuing opportunities in the field of education.
Through conversations with staff and patients, they have expressed an increase in patient satisfaction scores, with patients reporting a noticeable increase in companionship, empathy, and personalised care. Our volunteers are more than helpers; they're future healthcare professionals, immersed in all that goes on behind the scenes, growing, learning, and contributing in meaningful ways.
What we've achieved together is not just about supporting our staff and patients; it's about nurturing dreams, breaking barriers, and creating a path for those passionate about a future in health and care.
In my ongoing effort to enhance healthcare at St Charles, I will be launching the "Community Outreach Volunteers" role under the Home Treatment Team (HTT). This venture, seamlessly bridges our facility with the larger community, fostering stronger connections and holistic recovery.
These volunteers will play a pivotal role in linking individuals to local groups and activities, including local groups and coffee meetups, establishing a supportive network. It marks a significant step towards a healthcare ecosystem deeply integrated with the community, promoting holistic well-being and inclusive recovery.
Patients have spoken, and their voices resonate
Since implementing the Care Support Volunteer role, the feedback from our patients at St Charles has been nothing short of inspiring. They have reported a noticeable increase in companionship, empathy, and personalised care. Many have expressed how the volunteers have become sources of support and encouragement, engaging them in activities and providing genuine emotional care.
These volunteers, brought into our community, have not only assisted our dedicated staff but also enriched the lives of our patients in meaningful ways. Their kindness, compassion, and commitment have enhanced the healing environment of our wards.
To witness the smiles, the connections, and the positive change in our patients has been one of the most rewarding aspects of my work. It affirms the importance of what we've created together with the VtC programme. The impact is real, tangible, and it's growing every day.
This is not just about filling roles; it's about changing lives, both for the volunteers and our patients. And we're only just beginning.
A lasting impact
What I have spearheaded with the VtC programme is more than a role; it's a legacy. It's a living, evolving story of empowerment, opportunity, and human connection.
The Care Support Volunteer role at St Charles Mental Health Hospital stands as a testament to what can be achieved when collaboration meets vision and leadership. It's a journey I'm proud to be part of, and I look forward to welcoming more volunteers who wish to join us in this extraordinary endeavour.
Together, we're not just shaping the future of healthcare at CNWL NHS; we're building a community where every talent is empowered and every dream has the potential to flourish”.
Connect with Us
Ready to make a leap? For more information about our Volunteer to Career programme, reach out to Rania Adams, Volunteer to Career Lead, at cnwl.vtc@nhs.net