We are committed to providing the best possible experience for our patients. Your feedback is a really important way of helping us to achieve this.
The NHS friends and family test (FFT) helps us understand whether you are happy with our service or if we need to change something to improve the quality of service you get. It is a simple and anonymous way to tell us what you think of the care or treatment you received in the NHS.
The FFT was launched in 2013 and is available across most NHS services. If you have received care from one of our services recently, the FFT will ask you whether you would recommend our services to your friends and family.
You may complete an online version of the FFT by clicking here to tell us what you think.
You can also complete a paper version of the survey at home or at one of our sites/services and send it back to us by post - ask a member of staff for a copy. You can also print a copy of the survey, which is available in different formats and languages, by clicking here.
Use the video links below, which explains how people who use NHS services can give feedback on their experience of care and treatment by using the NHS Friends and Family Test (FFT).
In August 2023, 984 patients responded to our FFT. In response:
- 929 said 'good'
- 22 said 'poor'
- 33 said 'neither good nor poor'
- December 2021
- November 2021
- October 2021
- September 2021
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
Below is a collection of comments received by our staff on the great work they have been doing.