The Camden Rapid Response Team provides advanced nursing/paramedic care, occupational therapy and physiotherapy to people with immediate health or functional needs who would otherwise require an admission to hospital. It is one in a range of intermediate care services which provide therapies and rehabilitation in community settings for adults in Camden.

The team is comprised of nurses; paramedics; occupational therapists; physiotherapists; and senior healthcare assistants. Patients will receive an initial visit by one of the registered staff members to make an initial care plan, which may include social care needs. The patient will receive assessment and care for up to 10 days. After which, they will be referred on to other appropriate services (i.e. GP; District Nurses; Community Specialist Teams).

The service aims to offer safe and effective care at home, enabling people to avoid hospital admission.

The service is for adults over the age of 18 who live in Camden, are registered with a Camden general practitioner (GP) and who require immediate intervention to prevent a possible hospital admission.

Patient’s do not need to be housebound but need to remain at home each day until we have seen them. We are unable to provide an appointment time due to the nature of our service (unplanned care). Patient’s who are not able to remain at home may prefer to be seen by an appropriate appointment-based practitioner (GP or Practice Nurses).

For examples of conditions that the Rapid Response Team can manage, please see this poster which details acceptance and non-acceptance criteria for individual clinical conditions.

The service is not suitable for those patients who: 

  • Require emergency medical treatment or where mental health is the main presenting problem.
  • Suspected Sepsis.
  • Require IV Fluids/unable to tolerate oral fluids.
  • Severe difficulty in breathing/shortness of breath.
  • Suspected fractures.
  • Suspected brain injuries or if GCS less than 15/15.
  • Suspected Diabetic Keto Acidosis (DKA).
  • Frank haematuria.

The service accepts referrals from:

  • GPs and other health and social care staff including sheltered housing managers
  • NHS 111
  • London Ambulance Service
  • Acute services, if the patient has deteriorated once discharged home
  • Any registered Health Care Professional

The patient must be living within the borough of Camden.

Referrals should be made by telephoning the Nurse / Paramedic in Charge on 07717 858 081.

We’re unable to accept referrals via email.

The service is available Monday to Sunday between 8am and 9pm. 

Outside these hours, we continue to accept referrals for next day response via the out-of-hours Nursing team.

Call ‘999’ now if you have signs/symptoms of a heart attack; stroke; severe difficulty in breathing; heavy bleeding; severe injuries; seizures or sudden rapid swelling of the tongue; eyes; mouth or throat.

Any urgent conditions outside of this list, please speak with your GP (in hours) or contact NHS ‘111’ for medical advice.

Find your closest GP on NHS Choices.

We welcome your feedback as service users or family members.

To provide feedback, please connect with the CNWL Patient Feedback and Complaints service by calling 0300 013 4799; email feedback.cnwl@nhs.net; or click here to complete the Friends and Family Test.