The Trust Quality Account is our report to the public about delivering better and safer care, and what we have achieved in the last year.
Quality is at the heart of our work and the top-line in our strategy. We have a range of means to judge it including patient, carer and partner feedback about experiences, inspections, audits, staff education, quality improvement projects and accreditation. Our Quality Scorecard confirmed that we maintained quality throughout the year.
We launched three new quality priorities this year and are pleased to set out the next two years of delivery. Our priorities are reducing pressure ulcers, reducing restrictive interventions and better patient outcomes.
The CQC visited us for a Well-Led inspection in late summer and we were pleased to maintain our “Good” rating for the Trust.
Highlights of the year include:
- Launch of the Patient Safety Incident Response Framework (PSIRF), a new approach to incident review with a focus on learning and improvement.
- CNWL’s Year of the Child campaign with a range of activities across our services, which increased awareness, improved care pathways, and enhanced collaboration with staff and partners
- National Clinical Audit activity greatly increased this year but there were few audits which made improvement recommendations for CNWL and one positive outlier.
- The hard work of staff and partners meant that we sent none of our patients out of area.
You can read the full version on our website. Board meetings, planning, performance and reports (cnwl.nhs.uk)