Posted on: 1 May 2020

A new telephone service goes live on 4 May - the ‘CNWL Check in and Chat’ phone service. 

This is for patients across CNWL who have been advised to ‘shield’ and other vulnerable patients that are self isolating who may want to keep in contact with us. 

We will be using a team of trained volunteers and staff to telephone vulnerable and shielding patients who have been selected by services who need some additional contact to essentially ‘check in on them’. 

This call will come from a volunteer who will use a withheld number that patients don’t know or is different to the service number patients normally hear from.

They will confirm who they are and why they are calling you

They will signpost to services or support within the local community as well as talk to you about any concerns you have and raise them with the service you normally see.

You can also contact the service at

CNWL’s Chief Nurse Maria O’Brien said: “A check in and chat call can make all the difference to someone who is lonely at this time and is a positive step to engage with someone who may have little or no contact with others.

“We are concerned that a consequence of self-isolating may lead to issues with confidence, self-esteem, and loneliness so through this service we hope to identify any practical support a person may require.”