20 May 2021

Throughout the pandemic, Talking Therapies (IAPT) have provided support for people who were self-isolating or anxious about the impact of the virus on themselves, their families and loved ones.

Talking Therapies (IAPT) provide a range of support for when you experience difficult emotions, such as low mood, anxiety and stress. They can also support people with managing the practical and emotional aspects of living with long-term physical health conditions.

Last month, we gathered feedback from those who have received support from the Kensington and Chelsea Talking Therapies (IAPT) Team. People talked about how caring and understanding their therapists were, that their sessions were tailored to their individual needs, and how they learnt techniques they can use to cope.

Caring

“[My therapist] was caring, friendly, reassuring and professional. I found the process very helpful.”

“They have been incredibly supportive and helpful throughout and the sessions have offered me insights, guidance, tools and methods to work on myself. It's been a very positive experience. Thank you.”

“I will be forever grateful for their genuine care and support.”

Flexible

“Had a really good experience with this service this time round. Felt like [the therapist] really listened and adjusted my appointments according to my needs.”

“I am so thankful for all of your help and guidance in all of my sessions. My therapist was friendly at all times and made me smile and laugh while remaining professional. She was amazing at being so understanding of my shift pattern and always working to find available sessions for me. I always felt she was going the extra mile to support me and give me reading and tools to use between sessions. I couldn't have got through the pandemic without this. Thank you for all your help.”

“They listened to my problems with real care and attention and were happy to tailor the sessions around my specific needs. Their insights and curious nature have prompted me to find answers that I didn't know I had. I found them to be extremely warm, kind and professional.”

Learn

“Extremely happy with the service provided by [my therapist]. She taught me coping techniques for life which I am most grateful for.”

“They were amazing throughout my sessions. They helped me a lot and taught me how to deal with my anxiety. I really appreciate everything they have done.”

“The treatment I have received has been extremely useful in understanding my thought processes and how to make behavioural changes that will make a difference. I have increasingly used some of the coping tactics over the course of the treatment and I have seen a marked improvement in my positivity and reduced levels of anxiety and stress.”

“They provided me with invaluable tools that I will and can continue to use. They empathised and explained how they hoped the tools would work then always checked in with me. Amazing service from an amazing person.”

Commitment

“Her commitment to my care was clear, as she would come to each session prepared with new ideas and methods to help me break through deeply ingrained fears and challenge long-held beliefs. Her patient and empathetic manner created a safe and supportive environment where I could openly share my concerns and find the solutions and encouragement I needed to work through each new challenge.”

“My time with my Community Living Well therapist has had a remarkable impact on my mental health and well-being. After several unsuccessful experiences with therapy over the course of many years, I have been amazed by the progress I was able to make in just a few months.”

“My experience at the clinic, although all done through Zoom because of COVID, has changed my life forever. Getting myself on the waiting list for the clinic was one of the best decisions I've ever made.”

How to refer to Community Living Well

If you feel you need extra support with any difficult emotions, such as low mood, stress or anxiety, and would like to speak to someone, don’t hesitate to contact us. You can ask your GP to refer you, complete this online self-referral form or call 020 3317 4200.