Posted on: 21 November 2025
As CNWL marks Community Services Month, staff across our Milton Keynes Community Mental Health Hub are celebrating an extraordinary flurry of positive feedback from the people and families they support.
From therapy and peer support to employment specialists and non-medical prescribers, patients have expressed deep gratitude for the care, compassion and life-changing support they have received. Their words highlight the impact that community mental health services have every day—and the dedication of teams who go above and beyond.
“You’ve helped me grow in ways I never thought possible”
One patient described their clinician’s impact as transformative:
“I wouldn’t have achieved this growth and mindset change without you… You challenge me, help me see things differently and keep things real. Every time I talk to you, you inspire me.”
Peer support: “I always felt understood”
Several patients praised the Peer Support team for bringing lived experience, empathy and hope to their recovery:
“The connection was immediate. I always felt understood and supported… Seeing someone with similar challenges thriving gave me hope.”
Employment Support: “You helped me get the job I dreamed of”
The IPS Employment Specialists received thanks for their persistence and personalised support:
“I start my new job on Monday—something I never thought possible. You didn’t just get me any job, you helped me find the right one.”
Therapies: confidence, connection and life-changing progress
Patients in therapies pathways shared how compassionate, boundaried and patient-centred the approach had been:
“This course has literally saved my life and given me purpose.”
Another patient added:
“They helped me understand myself and cope with the chaos around me… I wouldn’t have come this far without their constant effort.”
Families seeing change too
Parents and carers also wrote to thank the team, sharing stories of meaningful, often emotional progress:
"I am so proud—no one has ever given him the time and understanding your team has. You’ve helped us reconnect as a family.”
One parent described how their son’s mental health had improved so much that they were able to rebuild their relationship:
“I am proud to call him my son again because of AOT.”
Clinical care that makes people feel safe and valued
Patients praised the Diagnosis and Condition Management Pathway for kindness, dignity and practical support:
“I feel safe. I’ve always been treated with dignity and respect… There’s nothing they could do better.”
Another added how their nurse had helped them stay well and avoid admission:
“She is the most wonderful nurse I’ve ever had. The advice she gave kept me out of hospital and made me feel genuinely cared for.”
A month of pride for CNWL community teams
Milton Keynes community staff have expressed how motivating it is to hear the voices of the people they support reflected back with such positivity—particularly as the work can be challenging, emotional and deeply personal.
These messages shine a light on the everyday dedication of clinicians, nurses, therapists, peer workers, prescribers and employment specialists across the Hub.
As we celebrate Community Services Month, we want to thank all our teams for the difference they make—and thank every patient and family who took the time to share their experience.
November is Community Services Month! We’re sharing stories from our communities to proudly show how the NHS is at the heart of local life - and the innovative ways we’re improving care by bringing it closer to home.